Pharma Program Manager - Analyst II, Business Analysis and Insights - Health and Wellness Non-Store Operations

Walmart•Orlando, FL

2d•Onsite

About The Position

This role supports specialty pharmacy programs and aims to improve the patient journey. The position manages patient referrals, addresses treatment and refill delays, coordinates issue resolution across teams, and uses program data and operational insights to identify process improvements and enhance the patient experience. The team has seven members and works together in the office Monday through Friday. Team members support different clients while collaborating closely as one unified team. The role oversees referrals and program interventions, acts as an internal liaison, supports training and escalated issue resolution, and participates in business reviews and collaboration with HUB partners. It also monitors referral and triage activity, reviews referral outcomes, and supports reporting, analyses, and other operational initiatives. The annual salary range is $64,000–$96,000. Additional compensation may include annual or quarterly performance bonuses, regional pay zone adjustments based on location, and stock. Walmart describes benefits including health coverage, financial benefits, paid time off, leave, disability coverage, discounts, education benefits, and other programs; eligibility and terms may vary.

Requirements

2–3 years of Specialty Pharmacy experience, with exposure to multiple departments or functional areas.
Experience with pharmaceutical manufacturer programs, specialty pharmacy operations, and patient support services.
Experience working with pharmacy data, program performance metrics, and reporting.
Experience collaborating with HUBs, data aggregators, pharmaceutical manufacturers, and cross-functional internal teams.
Ability to manage multiple priorities, escalations, and program requirements in a fast-paced environment.
Strong communication, problem-solving, and relationship-management skills.
Bachelor’s degree in Business, Analytics, Statistics, or a related field, or 2 years’ experience in data analytics, project management, business, or a relevant area.

Nice To Haves

Data analytics.
Statistical programming languages.

Responsibilities

Manage day-to-day administration and oversight of existing and incoming patient referrals.
Ensure completion of enhanced services, including Start/Delay, Refill Delay, adherence outreach, and other program-specific interventions.
Serve as an internal liaison across departments to support issue resolution, process validation, operational alignment, and implementation of program changes.
Support product and program training so teams understand program requirements, workflows, and service expectations.
Manage and resolve escalated patient- and program-related issues, working with internal teams to achieve timely resolution.
Participate in business reviews covering product performance, service metrics, operational trends, and improvement opportunities.
Collaborate with HUB partners, including participating in regularly scheduled meetings with Specialty Pharmacy Liaisons.
Monitor and provide updates on referrals and triages sent to and received from the HUB, ensuring completeness and appropriate follow-up.
Review and manage referral outcomes, identifying gaps, trends, and opportunities to improve patient progression through the program.
Support ad hoc program requests, reporting, analyses, and operational initiatives as business needs evolve.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonuses.
Stock may be included as additional compensation for certain positions.