PHA Property Manager (Trauma informed care focus)

Aurora Housing Authority•Aurora, CO

1d•$31 - $33•Onsite

About The Position

This role requires consistent application of trauma-informed care principles when interacting with residents, many of whom have experienced significant trauma and are living with mental health conditions. The Housing Specialist will support housing stability by fostering a safe, respectful, and empowering environment. The Housing Authority of the City of Aurora (AHA) is dedicated to providing safe, stable, and affordable housing for individuals experiencing homelessness and those with complex service needs. AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. This is a unique opportunity to help shape a new community and make a meaningful difference in the lives of our future residents.

Requirements

High School diploma or equivalent.
Minimum of one year of experience
Strong knowledge of Housing Program Regulations and Compliance including experience with the following programs: Tax Credits, Project-based Section 8, and Public Housing.
Prior experience in a PHA setting
Must have reliable transportation, a valid Drivers License, and be current with all necessary insurance.
Solid knowledge of Fair Housing Laws
Solid leasing and resident relation skills
Solid computer skills
Ability to give direction and appropriately delegate responsibility to staff and to promote the willingness of a response.
The ability to troubleshoot, recognizes potential problems, and offer alternatives.
Conflict resolution and de-escalation techniques
Trauma-informed care principles and practices
Complete mandatory training per AHA
Experience working with individuals experiencing homelessness, mental health conditions, or trauma
Commitment to completing mandatory trauma-informed care and mental health training as designated by management
Willingness to continuously build skills related to behavioral health, de-escalation, and resident engagement
Completion of Certification within the first 6 months of employment

Responsibilities

Responsible for the completion of requested property accounting functions by assigned due dates.
Inspects apartments after move out to determine the security deposit dispositions.
Keeps abreast of property conditions, and to makes suggestions and initiates action to make needed improvements.
Assures compliance with all regulations for funding sources (e.g., LIHTC, RTC, Project Based Section 8, Public Housing etc.).
Give direction and delegate tasks to property staff. May be responsible for more than one property.
Lease apartments when needed. This includes but is not limited to the following duties: Completes reference and credit checks to assure AHA leasing guidelines are followed.
Receive and process completed applications including the determining of eligibility under the program guidelines.
Prepares lease documents, addendums, and community policies for all residents.
Coordinate move-in of new residents.
Inspect move-ins to assure staff and vendors are performing their jobs in such a manner as to meet company standards
Complete unit inspection with resident on or before move-in.
Advise resident of proper operation of appliances.
Provide Resident Handbook to new residents, outlining the community policies, location of schools, stores and important phone numbers.
Performs follow-up of any concerns or additional work orders that were noted in the move in inspection or lease signing process.
Monitors advertising to assure full occupancy. Keeps waiting list(s) current.
Enforces and follows all Fair Housing rules and regulations.
Delivers any posting to residents
Is available to take all resident complaints, including but not limited to: repair requests, resident relations, towing, and resident assistance.
Apply trauma-informed care principles (safety, trustworthiness, choice, collaboration, and empowerment) in all resident interactions
Engage residents with empathy, patience, and respect, recognizing the impact of trauma on behavior and decision-making
Utilize de-escalation and supportive communication techniques to respond to crises or heightened/escalated situations
Collaborate with Aurora Mental Health & Recovery and other service providers to support resident stability and well-being
Maintain appropriate professional boundaries while fostering supportive relationships
Participate in required trauma-informed care and mental health training and apply learned practices in daily work
Perform other related duties as assigned