PH Community Liaison/Customer Service Representative

Georgia Department of Public Health • Dahlonega (Lumpkin County), GA

19h • Onsite

About The Position

Lumpkin County Health Department is seeking a Customer Service Representative with community liaison duties. The role supports the Georgia Department of Public Health – District 2 mission of protecting lives and promoting health. It provides information and services to the public and internal or external customers, helps promote health department programs, and conducts community outreach. The position is based at 60 Mechanicsville Rd, Dahlonega, Georgia, and requires travel within the county.

The employee may perform Customer Service Representative 1 or 2 duties, depending on the level assigned, and assist with healthcare program consulting under supervision. Program work includes helping promote new and established health department programs, engaging community partners, organizing events, evaluating community needs and health department programs, and supporting services for underserved populations. When needed, the employee also assists the health department as a customer service representative.

Requirements

• For Customer Service Representative 1: High school diploma or GED and one year of experience communicating information in a customer service setting.
• For Customer Service Representative 2: High school diploma or GED and two years of experience communicating information in a customer service setting; alternatively, one year of experience at the Customer Service Representative 1 level or an equivalent position.
• For Healthcare Program Consultant: Bachelor's degree in a related field from an accredited college or university and two years of experience performing work related to the area of assignment; or six years of related work experience; or a master's degree in a related field from an accredited college or university.
• Some positions may require licensure.
• Complete an online application to be considered.
• The selected candidate may be subject to pre-employment drug screening and a criminal records check, including fingerprinting.
• May be required to assist with departmental emergency responsibilities in the event of an identified emergency.

Nice To Haves

• Ability to speak, read, and write Spanish.

Responsibilities

• Communicate with the general public and internal or external customers to provide information and services that meet customer expectations.
• Resolve complicated customer service issues and research governing policies, procedures, or laws to respond to clients or visitors, as applicable to the assigned level.
• Learn to provide technical assistance and training within a healthcare specialty.
• Plan, direct, and implement a specialty program under supervision.
• Evaluate programs for compliance with state and/or federal guidelines.
• Promote new and established health department programs, including travel clinic, PCM, safe sleep, diabetes and hypertension, and car-seat safety programs.
• Conduct additional outreach to help grow the health department within the community.
• Engage community partners.
• Plan and organize events.
• Evaluate the needs of underserved populations or groups.
• Evaluate health department programs to identify ways to better serve the community.
• Assist the health department as a customer service representative when necessary.

Benefits

• 13 paid holidays per year.
• Three weeks of annual leave per year.
• Three weeks of sick leave per year.
• Defined benefit retirement plan.
• 401(k) plan with matching employer contribution.
• Flexible benefits, including employee, spouse, and child life insurance; AD&D; dental; vision; legal; long-term care; short- and long-term disability; and specified illness options.
• Medical and childcare spending accounts may be established.
• Deferred compensation – 457 plan.
• Wellness breaks of up to 30 minutes per workday are authorized.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED