PFS Operations Support Specialist

Guidehouse•Lewisville, TX

5d•Hybrid

About The Position

The PFS Operations and Support Representative is responsible for supporting Patient Financial Services in daily operations, reporting, Explanation of Benefits review, and special projects. This position will also perform all job-related duties as assigned. This is a full-time hybrid position based at the Centralized Business Office in Lewisville TX . Work schedule is Monday through Friday working between the hours of 8:00 AM - 5:00 PM CT. Two days onsite at the office will be Monday's and Tuesday's.

Requirements

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
0-2+ years work experience in a healthcare, business, retail, customer service setting.

Nice To Haves

PC skills in a Windows environment.
Knowledge and utilization of desktop applications to include Word and Excel is helpful.
Ability to initiate and follow through on projects and work independently.

Responsibilities

Copying
Faxing
Printing
Uploading
EOB Review
Process incoming and outgoing correspondence
Special projects
Update patient address in client system
Posting correspondence in client system
Outgoing Mail Processes
Document and distribute all business-related requests and correspondence from patients and insurance companies.
Process all outgoing correspondence daily.
Retrieve and complete all designated requests.
Complete all assigned projects in a timely manner.
Communicate to Guidehouse management areas of concern or areas of improvement.
Complete all internal requests.
Complete all copying and printing requests for Patient Financial Services.
Update patient demographic and insurance information.
Review EOB’s
Perform special projects to identify, and reconcile, payer specific issues.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program