PFS Operations Development Manager

Pinnacle Bank/Bank of Colorado•Johnstown, CO

5d•$65,000 - $80,000•Hybrid

About The Position

Responsible for overseeing all support functions including HR, technology, marketing, projects and assisting director of operations.

Requirements

Knowledge of insurance products and services.
Skill in training and managing employees.
Ability to communicate with customers and co-workers in a courteous and professional manner.
Ability to multi-task.
Ability to work with accuracy, organization, and attention to detail.
High School diploma or equivalent.
Proper insurance licenses or ability to obtain after hire.
Minimum of 5 years’ experience in operations, HR, marketing or administrative support.

Nice To Haves

Previous management experience preferred.

Responsibilities

Assist with recruiting efforts, including job postings, candidate screening, and onboarding coordination
Support employee engagement initiatives and internal communications
Coordinate training and development programs
Act as a point of contact for basic HR-related inquiries
Serve as the primary liaison between staff and technology vendors/platforms
Troubleshoot basic tech issues and escalate when necessary
Maintain working knowledge of company systems, CRM, and insurance-related platforms
Train staff on new tools, systems, and product updates
Act as a subject matter expert on company products and services
Assist in the development and execution of marketing campaigns
Coordinate with internal teams on branding and messaging consistency
Manage social media accounts and content scheduling
Support creation of marketing materials (flyers, emails, presentations, etc.)
Track and report on marketing performance metrics
Develop, document, and maintain company policies and standard operating procedures
Identify process inefficiencies and recommend improvements
Ensure policies align with regulatory requirements and company goals
Assist in implementation and training of new procedures
Maintain organized documentation for internal use
Assists director of operations with duties.
Regular and reliable attendance.
Assists with other job-related duties as assigned by management.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Effective communication and collaboration are essential for this role. While remote work may be available, there are times when being in the office is necessary to maintain our collaborative efforts.