PFS Manager- Team Support Leader

Salud Revenue Partners•Chicago, IL

About The Position

The PFS Manager/Team Support Leader (TSL) plays a crucial role in helping teams achieve their goals for the client. As a servant leader, the ideal candidate for this position will have strong active listening skills and be able to create a positive, collaborative environment for team members. In addition to supporting team efforts, TSL is responsible for overseeing the client's billing functions, including the billing and collections of patient accounts and ensuring compliance with third party payer regulations. The TSL must also be knowledgeable about laws and regulations affecting billing requirements and work to ensure that the team understands and complies with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards. The TSL will also work to identify and implement ongoing improvements to key revenue cycle indicators.

Requirements

Knowledge of hospital billing process and revenue cycle environment
Servant Leadership mindset
Stress Management/Composure
Results Driven
Technical Capacity
Problem Solving/Analysis
Customer/Client Focus
Teamwork Orientation
Collaboration Skills
Time Management
Communication Proficiency

Responsibilities

Assist team members with setting goals & prioritizing duties for optimal output and prompt reimbursement for the hospital.
Support teams in achieving their goals by equipping them with the tools & resources needed for the job and by being responsive to their needs.
Assist teams in identifying and resolving issues that impact billing and collection processes.
Empower team members to take ownership of their work and make decisions, rather than micromanaging them.
Encourage open and honest communication within teams by creating a safe environment for team members to share their ideas and concerns.
Communicating with clients: A TSL is responsible for communicating their team's results to clients in a timely manner. They are also responsible for responding to client inquiries, concerns, and complaints in a timely and professional manner.
Resolving issues: When issues or conflicts arise, the TSL helps resolve them in a way that is fair and satisfactory to both the client and SALUD.
Gathering client feedback: Regularly seek out and gather feedback from clients to understand their needs and preferences.
Reporting and analysis: Compile data, information, and/or statistical reports as required or requested by the designated department.
Work collaboratively with upstream revenue cycle departments on identifying root cause for denials/rejections identified on the back end.