PFS Hospital Billing Supervisor

HHC•Indianapolis, IN

1d•Onsite

About The Position

The Patient Financial Services (PFS) - Hospital Billing (HB) Supervisor assists the Manager of Billing in his/her job responsibilities as directed or assigned by the Manager of Billing of Patient Financial Services. Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence.

Requirements

Minimum of 3 years of previous medical billing
Previous experience with billing Medicare, Medicaid, and Insurance
Medical terminology knowledge preferred
Knowledge, Skills & Abilities: Ability to act professionally, be team oriented, and take solution-driven approaches to problem solving for all types of issues
High level of professionalism and ethical behavior
Experience and knowledge in using Microsoft Office products such as Word and Excel
Knowledge of reimbursement methodologies, payor coverages, State/Federal programs providing healthcare benefits and payments for Eskenazi Health services
Knowledge of assigned payer(s) billing requirements and regulations
Ability to learn software quickly and interpret instruction manuals
Must be capable of completing tasks within given time frames and be productive and goal oriented
Proficient use of Excel, Word, and PowerPoint in completing data analysis, preparing letters, procedures, and presentations.
Excellent written and oral communication skills
Ability to work independently and within a team with instructions and to deal with problems effectively in collaboration with peers and staff
Ability to quickly learn and use payer and hospital patient accounting systems
Possess knowledge of Health Care Procedure Codes and Uniform Billing standards
Ability to multi-task in a fast paced environment

Nice To Haves

Previous supervisory experience entailing responsibility for 8 or more employees highly desirable
Physician, Hospital, DME experience is a plus
Medical billing and coding certification a plus

Responsibilities

Accomplishes leadership objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising job performance; adhering to policies and procedures and implementing corrective actions
Supervises daily tasks of the hospital billing and follow-up team
On-boards new hires, developing and maintaining an itinerary of training and mentoring interactions to ensure new hire has received in-depth training of payor and departmental policies before the end of the 90 day probation period
Completes performance reviews annually for staff that reflect monthly one on ones with team members to provide them with ongoing education, performance feedback including individual and team metrics related to quality and productivity, and mentoring their development and achievement of individual goals
Communicates effectively and appropriately with internal and external customers
Prepares and presents organizational and Revenue Cycle updates for team members as part of monthly staff meetings that promote ongoing education and development of employees for whom this leader is responsible
Prepares for and conducts employee face to face reviews in partnership with the Associate Director
Completes HR/Payroll functions for employees. Ensures staff receive appropriate and timely feedback regarding their time and attendance records
Manages and oversees the daily operations of the billing department. Monitors receivables performance metrics and provides regular reporting of operational achievements and concerns resulting in changes in performance metrics related to Patient Financial Services operations
Fulfills operational leadership needs by identifying process improvement opportunities, developing and deploying plans to achieve improvement, and preparing presentations of improvement projects and measured outcomes
Collaborates with PFS, IT, and claims administration staff to validate and improve procedures and systems used for the preparation and submission of claims to ensure compliance with payor requirements and effective capture of appropriate reimbursement of hospital services
Guides employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines
Updates job knowledge by participating in educational opportunities; reading professional publications.