PFS Coordinator

Fred Hutchinson Cancer Center•Seattle, WA

About The Position

The Financial Coordinator ensures that all authorization and certification requirements are completed in accordance with payer criteria, in a timely manner and before services are rendered. The role works with insurance companies on behalf of patients to determine coverage and benefit limits. Fred Hutchinson Cancer Center is an independent, nonprofit cancer and biomedical research organization based in Seattle, Washington, operating clinical care sites and hospital network affiliations.

Requirements

High school diploma or equivalent.
Two to three years of experience.
Ability to summarize and explain complex concepts.
Ability to empathize with patients and their families and have difficult conversations regarding financial matters.
Proficiency with email software systems.
Ability to work in a fast-paced, complex environment.
Ability to multitask, prioritize, and problem solve.

Nice To Haves

Experience with electronic medical records.
Experience with insurance company billing requirements.
Experience with oncology financial clearance.
Experience with the MS Office Suite.
Knowledge of CPT, ICD-10, and medical terminology.

Responsibilities

Obtain benefits and secure insurance approvals.
Coordinate the resolution of insurance issues with other departments.
Notify other departments and partner organizations of approvals and document them.
Answer insurance-related questions from patients, schedulers, providers, and partner organizations.
Address patient complaints and escalate them as needed.
Identify potential risk issues and notify a supervisor or manager.