Petitions and Appeals Specialist

University of Toronto • Toronto, ON

2d • Onsite

About The Position

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Working under the direction of the Assistant Registrar, Petitions, and working closely with the Petitions Assistant, you will review and issue decisions on routine petitions submitted by students to the Office of the Registrar. You will identify petitions that involve more complex issues and escalate them as necessary. You will also provide detailed information on processes, policies, and procedures, advising students, faculty and staff on appropriatenessand precedents for petitions and appeals and suggesting alternative course of action as necessary. In addition, you will liaise with instructors and academic departments to gather information and ensure the timely resolution of petitions. You will also be involved in process streamlining and systems enhancements to improve the petitions process. Grounded in principles of equity and inclusion, your work in petitions will help to remove barriers and will support student success, while at the same time upholding the academic mission.

Requirements

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum four (4) years of related work experience in registrarial and/or academic advising to students in a post-secondary environment.
• Experience interpreting and applying academic policies, regulations and procedures.
• Knowledge of FIPPA (Freedom of Information and Protection of Privacy Act).
• Demonstrated experience advising students and experience working with students under emotional stress.
• Strong computer skills with experience in Microsoft Office including Word and Excel.
• Ability to work independently and in a team environment.
• Familiarity with a student database system such as ROSI/ACORN or similar student information database system.
• Strong verbal and written communication, organizational and multi-tasking skills.
• Demonstrated commitment to provide quality service to students in a fast-paced customer service environment.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Nice To Haves

• Knowledge of petition and appeal guidelines and procedures in a post-secondary environment.

Responsibilities

• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Writing routine documents and correspondence
• Formulating petitions for special consideration
• Providing detailed information to committee members on petition and/or appeal rules, guidelines and procedures
• Reviewing and assessing petitions for special consideration
• Leading seminars and/or workshops
• Resolving issues within the scope of the role and escalating problems as required
• Directing the activities of casual staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level