Pet

PetSafe Brands•New York, NY

12h•Onsite

About The Position

At Invisible Fence® Brand, we are passionate about the well-being of pets and continue to pioneer industry-changing pet solutions. Our commitment extends to our Shelter to Forever Home Program and providing expert care through our neighborhood dealers. We focus on ensuring a worry-free companionship experience for pet owners. This role involves installing and servicing Invisible Fence® Brand Pet Solutions at customer homes, working with customers and pets, and maintaining company standards.

Requirements

High school diploma or equivalent
1 Year of Customer Service Experience
Valid driver’s license, clear driving record and driving skills.
Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
Ability to sit, stand, and walk on a regular basis. The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.
Results oriented with a strong sense of ownership and high level of professionalism
Well groomed and maintain continued professional appearance and demeanor
Work environment for Pet Solutions Technician may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.
Pet Solutions Technician will be required to spend time traveling in provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.
Exceed standard customer satisfaction levels
Following Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.
Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers
Annual certification for Perfect Start™ Plus pet training
Submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews
Report to AM or GOM any vehicle maintenance issue that may require additional maintenance
Professional appearance and demeanor
Regular and predictable attendance is required

Responsibilities

Install Invisible Fence® Brand pet solutions each day.
Setup, operate and maintain all assigned installation equipment.
Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.
Provide service for all Invisible Fence® Brand solutions.
Effectively train pets to Invisible Fence® Brand solutions.
Provide superior customer service by helping design and confirm solution layouts with customer.
Return calls to the office regarding any customer concerns immediately.
Solicit and collect customer referrals and endorsement letters.
Maintain customers’ home by providing a clean and neat installation/service.
Always leaving the customers’ home in a better condition.
Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.
Offer and sell additional solutions to consumers.
Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.
Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.
Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client’s home.
Report all serial numbers of products used during visits to FSS prior to leaving client’s home.
Maintain proper inventory and stocking of products for service vehicles.
Report any issues to customer and AM, GOM or AOM.
Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.
Other job duties as assigned.