Part-time Pet Resort Guest Service Representative

K9 Resorts of Gallatin•Gallatin, TN

5d•Onsite

About The Position

As a Pet Resort Guest Service Representative at K9 Luxury Resorts Pet Hotel - Gallatin, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Requirements

Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.

Responsibilities

Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in/check-out and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions and/or injuries.
Sanitation of the lobby, boarding, and daycare accommodations.
Monitoring daycare.
Bathing dogs.