Pet Care Support Specialist - Remote

Pet Supplies Plus•Livonia, MI

10d•$50,000 - $60,000•Remote

About The Position

The Pet Care Support Specialist is responsible for advancing consistent, high-quality pet care standards across the organization. This role provides support for pet care training, new store development, existing store operations, and compliance efforts while serving as a subject matter expert in animal care, protocols, and processes. The Pet Care Support Specialist partners closely with field leadership, the CDL team, and cross-functional stakeholders, reports to the Director of Live Pet Care, and requires frequent travel to support stores and audit pet partners.

Requirements

3–5 years of experience in pet care, veterinary support, or specialty retail operations preferred.
Knowledge of and demonstrated passion for exotic pet care, husbandry, and welfare.
Experience supporting field operations, training programs, or audits.
Excellent verbal and written communication skills.
Strong organizational, analytical, and problem-solving skills.
Ability to influence and collaborate across teams without direct authority.
Highly organized with the ability to manage multiple assignments simultaneously.
Willingness and ability to travel up to 50% of the time.
Proficient in Microsoft Excel, PowerPoint, and Word.

Responsibilities

Lead the development, execution, and continuous improvement of pet care training programs.
Support onboarding and ongoing education for store teams and leadership.
Ensure training materials align with company standards, protocols, and regulatory requirements.
Support pet care readiness for new store openings, including habitat setup, care standards, and training execution.
Partner with cross-functional teams to ensure pet care standards are met prior to and following store openings.
Coordinate vendor orders and CDL training assignments.
Provide ongoing pet care guidance and issue resolution support to existing stores.
Partner with field leadership to address opportunities, risks, and corrective actions related to pet care.
Develop and distribute clear, consistent pet care communications to store teams.
Ensure updates to standards, protocols, and expectations are effectively communicated.
Audit pet partners and store locations to ensure compliance with pet care standards, protocols, and applicable regulations.
Document audit findings, communicate expectations, and support corrective action planning.
Track and report trends, risks, and improvement opportunities.
Support the CDL team and internal partners by providing reporting & expertise for programs and initiatives.
Align pet care strategies with operational priorities and store execution.
Create, maintain, and update pet care protocols, care guides, and standard operating procedures.
Develop scalable content and processes that drive consistency and compliance across all stores.