Pet Care Supervisor - McMurray

Nemacolin•North Strabane Township, PA

13h•Onsite

About The Position

The Pet Care Supervisor is responsible for overseeing the daily operations of Wooflands, Nemacolin's premier pet care facility in McMurray, to ensure exceptional standards of animal welfare and luxury guest service. This role combines hands-on animal care with team leadership, operational oversight, and elevated guest engagement. The ideal candidate is a proactive leader with a strong understanding of canine behavior, a passion for hospitality, and the ability to maintain Forbes Five-Star standards in a dynamic, fast-paced environment.

Requirements

2–4 years of experience in pet care, animal services, veterinary support, or dog daycare, with at least 1 year in a leadership or supervisory role preferred
Strong knowledge of canine behavior, body language, and group play dynamics
Proven leadership skills with the ability to motivate and develop a team
Exceptional communication and interpersonal skills with a guest-centric approach
Ability to multitask and remain composed in a fast-paced, high-energy environment
Physical capability to stand for extended periods, lift up to 50 lbs, and actively engage with animals
Flexible availability, including weekends, holidays, and peak resort seasons

Responsibilities

Supervise, coach, and support Pet Care Associates to ensure consistent delivery of exceptional service
Lead daily shift operations, including scheduling, task delegation, and workflow management
Conduct training on animal handling, safety protocols, and luxury service standards
Provide real-time feedback and support performance management initiatives
Ensure the highest level of care, safety, and supervision for all pets within daycare and boarding services
Oversee group play management, ensuring proper grouping by size, temperament, and activity level
Monitor health and behavior, escalating concerns to management or veterinary partners as needed
Maintain strict adherence to sanitation, cleanliness, and facility presentation standards
Serve as a primary point of contact for pet owners, delivering personalized and proactive communication
Resolve guest concerns with professionalism, urgency, and discretion
Enhance the guest experience by anticipating needs and offering tailored pet services
Ensure all interactions reflect the resort’s Forbes Five-Star service standards
Oversee check-in/check-out procedures, ensuring accuracy and efficiency
Maintain detailed records of pet care, feeding schedules, medications, and incidents
Monitor inventory of pet supplies and coordinate replenishment
Assist in implementing operational procedures and continuous improvement initiatives
Enforce all safety standards, emergency procedures, and animal handling protocols
Ensure compliance with local regulations and resort policies
Lead incident response and documentation when necessary

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community