Pet Care Specialist

Innovetive PetCare•Austin, TX

4d•Onsite

About The Position

We are seeking a full-time Pet Care Specialist to join our fast-paced, growing dog boarding, cat boarding, and dog daycare facility in downtown Austin. This is not a temporary or seasonal position. We are looking for someone who wants to become a valued member of our team, grow with our business, and make a long-term commitment to providing exceptional care to our pet guests. Our facility serves pet parents throughout downtown Austin and the surrounding Austin area. We specialize in dog and cat boarding and also provide dog play care. We are busy year-round and are rarely without a full house, making this an active, hands-on, and highly interactive work environment. Our number one goal is simple: provide the safest, cleanest, and best possible care for every pet in our facility. This is a hands-on animal care position — it is not a job where you sit around and play with dogs all day. Pet care involves physical work, cleaning, laundry, feeding, monitoring playgroups, customer service, and maintaining a high standard of cleanliness throughout the facility.

Requirements

Passionate about animals and dedicated to their well-being
A dependable and positive team player
Self-motivated and able to stay productive in a fast-paced environment
Detail-oriented and able to multitask
Willing to learn and continually develop new skills
Comfortable receiving direction and communicating with teammates
Respectful, professional, and friendly with pet parents
Someone who understands that our clients’ pets are family members and must always be handled with patience, caution, and care
Proud to maintain a clean, safe, and sanitary facility

Responsibilities

Safely rotate dogs in and out of supervised playgroups throughout the day
Supervise and monitor dog playgroups to maintain a safe and positive environment
Check pet guests in and out
Provide exceptional customer service to pet parents
Prepare and serve meals according to each pet’s individual instructions
Provide attentive care to dogs and cats staying overnight
Clean and maintain pet suites daily, including changing cat litter boxes
Thoroughly clean and sanitize indoor dog play areas
Handle frequent waste cleanup — there is a lot of poop!
Complete laundry throughout the day
Maintain the overall cleanliness and organization of the facility
Communicate with teammates regarding pet needs, behavior, medications, feeding, and changes in routine
Administer medications as directed, including injections when required
Enter pet care notes and updates into facility software (training provided)
Safely transport dogs to the downstairs veterinary clinic when needed
Follow all safety, sanitation, and animal-care procedures