Pet Care Receptionist & Client Services Specialist
About The Position
Four-Legged Fun Zone is searching for a dynamic Pet Care Receptionist & Client Services Specialist to help drive growth for our busy dog daycare and grooming facility. You'll proactively follow up with pet parents who have expressed interest in our services, help them schedule daycare visits and grooming appointments, and ensure every client receives an exceptional experience from their very first interaction. This role involves converting inquiries into bookings, providing exceptional client care, capturing media content for social media, and maintaining front-desk and pet care operations.
Requirements
- Solutions-Oriented: Enjoy understanding pet parents' challenges, helping them find the right care for their dogs, and proactively following through to ensure their needs are met.
- Exceptional Communicator: Friendly, articulate, and comfortable interacting with clients over the phone, in writing, or face-to-face.
- Tech-Savvy & Organized: Quick to learn computer software, meticulous about client records, and committed to completing every task and follow-up without repeated reminders.
- Full-Time Availability: Available to work on-site Monday through Friday, 9:30 AM – 6:00 PM.
- Local Resident: Located within roughly 15 minutes of our facility at 6628 Evergreen Way, Everett, WA, ensuring an easy, reliable daily commute.
- Dog Lover: Enthusiastic about working in an upbeat environment surrounded by furry friends!
- Casual Comfort: Thrilled to ditch formal office wear for jeans and sneakers daily!
Responsibilities
- Connect with warm prospective clients via phone, text, and email to schedule facility tours, enroll dogs in daycare, and book grooming services.
- Warmly welcome owners and dogs at the front desk, answer incoming questions, process appointments, and manage client records in our database.
- Take photos and record short videos of playgroups for social media channels.
- Keep client communications organized, manage check-ins/check-outs, safely leash and walk dogs weighing up to 175 lbs between the front desk and playrooms/grooming salon, and provide break coverage by supervising playgroups of up to 15 dogs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
