Pet Adoption Supervisor - Greeley Adoption Campus

NOCO HUMANE•Greeley, CO

18d•$22 - $22•Onsite

About The Position

The Pet Adoption Supervisor is a full-time, hourly, non-exempt working-supervisor position responsible for operations at the Adoption Campus during an assigned shift. The role combines supervision of adoption campus staff and volunteers with daily animal care and high-quality adoption services for clients. The supervisor reports directly to the Pet Adoption Manager and regularly travels to other organizations and the organization’s other campuses. The schedule is generally between 7:30 a.m. and 7:30 p.m., Sunday through Thursday or Tuesday through Saturday. Availability for evenings, nights, weekends, special events, emergencies, holidays, and overtime is required. The position is primarily performed in an animal shelter and involves possible exposure to zoonotic diseases, cleaning chemicals, dangerous or fractious animals, high kennel noise, wet conditions, animal bites and scratches, hay and dust, deceased animals, and varying weather conditions. The role requires hands-on work with animals, including handling, care, transportation, animal restraint, and administering vaccines and approved medications as directed. Physical activities include cleaning, lifting and carrying, walking, standing, kneeling, squatting, bending, driving, and data entry. NOCO Humane conducts background and DMV checks and requires drug testing of employment candidates.

Requirements

Associate’s degree or equivalent work experience.
At least one year of proven staff supervisory or applicable lead experience, or six months of current organization lead experience.
At least one year of experience in animal welfare, animal care, animal health, or an applicable industry.
Hands-on experience with companion animals.
Must be at least 21 years old for insurance purposes.
Knowledge of basic animal handling, animal health, care and welfare, and animal breeds and colors.
Solid computing skills in a Microsoft Office environment.
Effective written and verbal communication skills and strong organizational skills.
Supervisory skills, emotional intelligence, ethics, and integrity.
Ability to work with animals in the organization’s care, including live and deceased dogs, cats, small mammals, exotic animals, and other animals.
Effective record-keeping skills and ability to learn new software quickly.
Ability to work independently and as part of a team, including in a co-supervisory role.
Ability to remain calm in a stressful and emotional work environment; use sound judgment with confidential information and personnel, client, animal, or management issues; and multitask and prioritize in a fast-paced, changing environment.
Ability to work with disinfectants and cleaning supplies and perform physical work, including scrubbing, mopping, lifting, walking, squatting, and bending.
Ability to model the organization’s Standards of Professional Conduct and use emotional intelligence.
Ability to work a flexible and changing schedule, including evenings, weekends, holidays, and overtime as required.
Valid Colorado Driver’s License, insurable driving record, and personal driving insurance that meets Colorado standards.
Ability to perform the stated physical activities, including occasional lifting and carrying of up to 50 pounds without assistance and more with assistance; standing and walking for eight or more hours; animal handling and restraint; cleaning; and handling syringes and needles.
Overtime is required; some holiday work is required.

Nice To Haves

Bilingual English/Spanish reading, writing, understanding, and speaking; this qualification includes a wage premium.
Knowledge of positive dog training methods and behavior rehabilitation methods.

Responsibilities

Oversee adoption processes, including client education and counseling, completion of adoptions, accurate records, and high-quality service.
Manage opening and closing duties, data entry, transaction processing, and license sales.
Handle client grievances as the primary escalation point, using professional de-escalation skills.
Oversee and perform daily animal care routines and respond promptly to medical or behavioral issues.
Supervise and support staff and volunteers, including scheduling, training, evaluation, engagement, and recognition; manage timekeeping and model professional conduct.
Accept donations and maintain inventory of supplies and materials.
Ensure public areas are organized and clean.
Participate in interviewing, training, evaluating, coaching, and disciplining staff.
Conduct and assist in developing training programs.
Monitor safety procedures and report injuries to improve training and reduce risks.
Transport shelter animals as needed.
Administer vaccines and approved medications as directed.
Cross-train in and assist other shelter departments.
Enter data into shelter software and maintain accurate records.
Assist with state and other compliance responsibilities, including PACFA, OSHA, and DEA matters, as requested.
Assist with ordering supplies; monitor and sort donations and determine their appropriate disbursement and storage.
Assist with animal-handling training for staff.
Support organizational events, off-site adoption sites, and marketing efforts.
Maintain punctuality and attendance expectations.
Participate in assigned organizational task forces and teams.
Perform other duties as assigned.