Pet Adoption Supervisor - Animal Care and Client Services

NOCO HUMANE•Greeley, CO

9d•$22 - $22•Onsite

About The Position

This is a full-time, working-supervisor position. Pet Adoption Supervisors are responsible for the operations of the Adoption Campus functions during a particular shift. The position involves daily interaction with and care of adoptable animals in addition to providing high-quality adoption services to clients. The schedule for the position is generally between the hours of 7:30am-7:30pm Sunday through Thursday or Tuesday through Saturday with availability on evenings, nights, weekends, special events, emergencies and holidays as required. This position will regularly travel to other organizations and to the Organization’s other campuses.

Requirements

Minimum of Associate’s Degree or equivalent work experience
Minimum one year of proven staff supervisory or applicable lead experience, or six months of current Organization lead experience
Minimum one year of experience in animal welfare, animal care, animal health or applicable industry required
Hands on experience with companion animals required
Must be at least 21 years of age (required for insurance purposes)
Solid computing skills (Microsoft Office environment)
Effective written and verbal communication skills
Strong organizational skills
Supervisory skills and emotional intelligence, ethics and integrity skills required
Able to work with the animals within the Organization’s care. This includes the ability to work visually and audibly, with animals both alive and deceased, including dogs, cats, small mammals, exotic animals and more
Effective record keeping and the ability to quickly and effectively learn new software
Able to work independently and in a team setting
Able to remain calm and level-headed in an often stressful and emotional work environment
Able to use sound judgment when dealing with confidential information
Able to multi-task and to prioritize job duties in a fast-paced and constantly changing work environment
Able to exercise good judgment when dealing with personnel, client, animal, or management issues
Able to effectively work in a co-supervisory role
Able to work with disinfectants and cleaning supplies
Able to perform physical work including scrubbing, mopping, lifting, walking, squatting and bending
Ability to serve as an example to staff in adhering to the Organization’s Standards of Professional Conduct and utilizing emotional intelligence
Able to work a flexible and changing schedule including evenings, weekends and overtime as required
Valid Colorado Driver’s License, insurable driving record and have and maintain personal driving insurance meeting Colorado standards
Overtime will be required
Some holiday work will be required

Nice To Haves

Bilingual English/Spanish reading, writing, understanding, speaking is a plus and includes a wage premium
Knowledge of basic animal handling
Knowledge of basic animal health, care, and welfare
Knowledge of animal breeds and colors
Knowledge of positive dog training methods and behavior rehabilitation methods a plus

Responsibilities

Oversees adoption processes, including client education, counseling, completion of adoptions, and ensuring accurate records and high-quality service
Manages opening and closing duties, data entry, transaction processing, and license sales
Handles client grievances as the primary escalation point, using professional and effective de-escalation skills
Oversees and performs daily animal care routines, ensuring high-quality care and timely response to medical or behavioral issues
Supervises and supports staff and volunteers, including scheduling, training, evaluation, engagement and recognition; manages timekeeping and models professional conduct
Accepts donations and maintains inventory of supplies and materials
Ensures organization and cleanliness of public areas
Participates in interviewing, training, evaluating, coaching, and disciplining staff
Conducts and assists in developing training programs
Monitors safety procedures and reports injuries to enhance training and reduce risks
Provides transportation of shelter animals as needed
Administers vaccines and approved medications as directed
Cross-trains in and assists other shelter departments
Enters data into shelter software and maintains accurate records
Assists with State and Other Compliance Responsibilities such as PACFA, OSHA, DEA, etc., as requested
Maintains inventory; assists with ordering of supplies as needed
Monitors and sorts incoming donations; determines appropriate disbursement and storage
Assists with animal handling training of staff
Supports the Organization’s events, off-site adoption sites, and marketing efforts
Maintains punctuality and attendance expectations
Performs other duties as assigned
Participates in various organizational task forces and teams as assigned