Pet Admissions and Retention Specialist

Great Plains Spca•Merriam, KS

4d•$18 - $23•Onsite

About The Position

The Pet Admissions and Retention Specialist is responsible for managing the pet intake process in a safe, efficient, and humane manner. This position requires attention to detail, emotional resilience, and the ability to compassionately work with diverse groups of people and animals.

Requirements

Strong Microsoft Office programs including Word, Excel, and Outlook
Animal handling experience
High school diploma or GED
Possess a valid driver’s license
Handle, walk and restrain animals weighing up to 100 lbs.
Must be comfortable working around all types of pets including dogs, cats and other animals
Operational flexibility is required to meet sudden and unpredictable needs
Frequent standing, walking, bending, lifting, stooping, carrying, and reaching
Work schedule and hours may vary; weekend hours are required
Lift up to 50 lbs. to waist height

Nice To Haves

Experience with animal shelter software a plus
Experience in an animal shelter and/or nonprofit organization a plus
Bilingual preferred (English/Spanish)

Responsibilities

Schedule appointments for returned and surrendered animals
Process incoming animals by weighing, aging and vaccinating them. Communicate all abnormal behavior or medical concerns to VP of Operations, Behavior Department and Shelter Medicine
Process and enter animals into the shelter management system accurately.
Adhere to all policies and procedures including city ordinances, state laws, and Great Plains SPCA requirements.
In partnership with the Admissions Manager, work with other animal shelters and rescues to coordinate transfers of animals
Provide excellent customer service for pet owners, Animal Control Officers, community outreach workers, shelter, rescue and transport partners and all other guests.
Maintain a clean and tidy Admissions Lobby and exam room. Ensure supplies are stocked.
Coordinate with other departments (adoptions, behavior, animal care, shelter medicine team) about animal movement and incoming and outcoming animals
Handle lost animal inquiries and maintain the lost animal database, including posting animals on appropriate websites and reviewing listings to identify animals that may be in the shelter.
Fully supports through action, language, behavior and performance the priorities, decisions, and culture of GPSPCA
May be required to perform other related duties as directed to meet ongoing needs of the organization
Crosstrain in adoptions department and provide support with adoptions duties as needed.
Other duties as needed