Pest Control Service Manager
About The Position
the bugman, an award-winning termite and pest control company, is seeking an experienced Service Manager to join their team. They are growing rapidly and looking for committed, hard-working individuals dedicated to customer service. The company offers competitive benefits, an awesome team culture, and a casual but professional atmosphere. They are known in the community for having the highest standards of work and an undisputed reputation for customer service. Since 1958, their success has been built upon professional application, the highest craftsmanship, and a team of committed individuals dedicated to customer service. This is presented as a career opportunity, not just a job, with a focus on valuing work ethic and commitment to quality. They offer a fun and motivating workplace experience, with managers acting as coaches who provide support and encouragement. The Service Manager is a key leader responsible for directing daily field operations with a strong focus on customer satisfaction and service excellence. This role ensures the production team consistently delivers high-quality results while protecting and enhancing the company’s reputation. The position involves managing a team of skilled service technicians, coordinating schedules, monitoring performance, and maintaining compliance with industry regulations and company policies. The Service Manager also collaborates with sales, customer service, and leadership to ensure clear communication, operational efficiency, and alignment across departments. Success is measured by achieving service quality goals, maximizing first service resolution, fostering a positive and engaged team culture, and contributing to the company’s growth and reputation.
Requirements
- Valid SPCB Branch 2 and 3 license
- Bachelor’s degree, MBA or related advanced degree
- Minimum 2-3 years of experience in a Service Management role
- Ability to maintain confidentiality and handle sensitive information
- Verifiable references
- Successful completion of a drug screening
- Proficient with Microsoft Office applications and CRM software
Nice To Haves
- Strong leadership and time management skills
- Excellent communication and interpersonal skills
- Motivated to positively affect company culture
- Follows and supports bugman process and procedures
- Self-starter and critical thinker
- Dedicated to meeting deadlines and exceeding expectations
- Able to relate to different personality styles
- Customer focused mindset
- Goal oriented with a sales driven approach
Responsibilities
- Lead a team of termite and pest technicians
- Oversee service routes for maximum efficiency
- Monitor service quality and metrics
- Serve as the subject master expert on SPCB regulations
- Resolve customer service opportunities
- Maintain accurate service and team member records
- Manage equipment and inventory maintenance
- Oversee vehicle fleet
- Exhibit performance standards and values expected of your team
Benefits
- Earn between $65,000 to $85,000 a year
- All expenses paid company vehicle
- Privilege to take your vehicle home
- Advanced licensing opportunities
- Team Member referral bonuses
- 401K Retirement Plan
- Kaiser Medical
- United Healthcare Dental
- CoPower Vision
- Vacation Pay
- Sick Pay
- Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
