Pest Control - Service Manager

EcoShield•Austin, TX

8d•$55,000 - $65,000•Onsite

About The Position

The Service Manager leads Field Managers and Service Technicians responsible for executing daily routes and delivering services to our recurring customer base. This role is accountable for hiring, training, and developing a high-performing service team focused on exceptional customer experience and identifying opportunities that support business growth.

Requirements

2+ years of pest control experience and previous management experience preferred.
Must be 21 years of age or older.
Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
Earn and maintain state-required training and pest control licensing if applicable (provided).
High School Diploma or GED.

Responsibilities

Recruit, onboard, train, coach, and develop Service Technicians to support team performance, employee engagement, and operational goals.
Provide ongoing field coaching, performance feedback, and accountability to ensure team members meet service quality, productivity, safety, and customer experience expectations.
Monitor operational performance, including route efficiency, service completion, customer retention, inventory utilization, and service quality metrics to identify opportunities and improve execution in partnership with Field Managers, Technicians and Sales.
Support field operations as needed by running service routes, auditing daily service tickets, assisting with incident reporting, managing expenses within budget, and participating in weekly leadership meetings.
Make day-to-day operational decisions related to service delivery, scheduling priorities, customer escalations, and resource allocation within established guidelines.
Promote adherence to company safety standards, policies, and regulatory requirements while ensuring service teams operate in a safe and compliant manner.