Personnel Assistant II

ServiceSource, Inc • Newport News, VA

1d • Onsite

About The Position

ServiceSource, a champion for people with disabilities and a qualified nonprofit agency operating within the AbilityOne program, is seeking a Personnel Assistant II. This role performs a variety of military HR personnel administrative tasks, including records management, personnel reassignment and family travel, DEERS enrollment, separation and retirement processing, and student/trainee personnel actions. The position involves processing complicated personnel actions, onboarding/offboarding, special pay requests, and responding to policy inquiries. It requires extensive knowledge of various application processes and the ability to use judgment in selecting proper procedures. Guidance and training are provided as needed, and completed work receives close technical review. ServiceSource hires persons with significant disabilities and will obtain documentation for direct labor positions as per the JWOD Act. Reasonable accommodations are available for individuals with disabilities to perform essential functions.

Requirements

• High school diploma or General Educational Development (GED) required.
• Must be able to pass and obtain a government DOD personnel security clearance required.
• Must have basic knowledge and experience with protecting PII and PHI.
• Must have knowledge of military related abbreviations and acronyms.
• Must possess basic knowledge of related HQDA governing directives, military HR personnel policies, and installation-level operating procedures.
• Must possess effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
• Must have experience with any Human Resources Information Systems HRIS.
• Must have effective organizational skills, administration, attention to detail and communication skills both verbal and written.
• Must be familiar with MS Office (Word, Excel and PowerPoint).
• Must be customer service oriented.
• Must be able to organize/monitor/distribute information to the customer independently.
• Must have the ability to speak before large groups of customers.

Nice To Haves

• 1-2 years of experience in Military Human Resources services and Office Administration preferred.
• Possess proficiency and knowledge across a variety of military human resources (HR) functional areas preferred.
• Knowledge of IPPS-A, iPERMS, ATRRS and/or DEERS preferred.

Responsibilities

• Conduct effective briefings on basic military HR topics.
• Access basic HR automated systems.
• Review documents for completeness and accuracy.
• Identify and resolve discrepancies.
• Provide timely and courteous customer service.
• Handle routine customer inquiries via telephone, email, and in person.
• Coordinate with supported unit administrative personnel.
• Conduct Soldier interviews.
• Process personnel actions.
• Initiate and process automated checklists.
• Access standard automated systems such as IPPS-A, INPROC/OUTPROC, TRANSPROC, ATRRS.
• Update emergency casualty documents and personnel records.
• Scan and upload document images for electronic filing.
• Perform RAPIDS/DEERS administration and military ID card issuance.
• Perform as an effective military HR specialist within various HR work centers (e.g., Confidential Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Trainee/Student Personnel Actions, Casualty and Line of Duty Management, Strength Management, Career Management, Records Management, Member Profile Management, Administrative Services, Transition Processing, Retirement Services).
• Follow clearly detailed procedures in performing tasks in a sequential manner.
• Cross train in all other areas under the contract to act as a back-up supporting staffing shortages or special projects when needed.
• Collect workload and performance information using established quality control metrics within the HR work center.
• Screen reassignment rosters and processes military personnel for reassignment.
• Prepare separation documentation.
• Handle official mail.
• Maintain local administrative files.
• Make Identification (ID) tags.
• Maintain required certifications for job specific accesses.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED