Personalization Lead

Williams-Sonoma•Olive Branch, MS

6d•Onsite

About The Position

Williams-Sonoma, Inc. is a leading retailer in home furnishings with well-known brands like Williams – Sonoma, Pottery Barn, and West Elm. Their Distribution Centers are crucial for connecting factories with customers globally. The Supply Chain organization is dynamic and expanding, offering opportunities for skill development and advancement in areas such as distribution, manufacturing, engineering, transportation, finance, and human resources. Williams-Sonoma, Inc. is recognized for its commitment to responsible resource management, people, and values, being named among Barron's 100 Most Sustainable Companies, Forbes Best Employers for Women and Diversity, Newsweek America's Most Responsible Companies, and USA Today Customer Service Champions. The Supply Chain organization employs over 4,000 full-time associates across 14.5 million square feet of space, including large package/furniture distribution centers, small package eCommerce distribution centers, upholstery factories, a transportation department, and sourcing offices in multiple countries. The Distribution Center Lead - Personalization Operations role is based in Olive Branch, MS, and supports the Operations Manager in leading associates in Personalization production, ensuring daily productivity, quality, and customer service goals are met.

Requirements

High School Diploma or Equivalent
At least 1 year of leadership experience
Bilingual proficiency in English and Spanish required
Able to effectively train, provide operational direction, and communicate processes and expectations in both English and Spanish.
Working knowledge of Excel, PKMS, RF Scanner, and AS400
Able to multi-task, prioritize work, and maintain strong attention to detail
Able to take initiative and work with minimal direction
Excellent attendance and willingness to be part of a team
Available to work overtime and flexible schedules
Focus on maintaining a safe working environment at all times

Nice To Haves

Experience with personalization, production, quality, picking, packing, or Inventory Control processes
Previous experience leading associates in a production or distribution environment

Responsibilities

Maintain a strong floor presence while directing and supporting associates across assigned Personalization areas
Control workflow and prioritize work to ensure production and customer service deadlines are met
Monitor productivity, quality, and process adherence throughout the shift; provide associates with operational direction as needed and communicate performance or recurring process concerns to the Operations Manager for follow-up.
Ensure associates follow established production, quality, part tracking, damage, and exception processes
Identify and resolve workflow barriers, aging orders, and exceptions to maintain continuous production
Train and develop associates on standard processes, quality expectations, equipment, and safe work practices
Partner with Techniques, QA, Packing, Picking, Inventory Control, and other operational teams to resolve issues and maintain order flow
Ensure customer orders are completed accurately and meet established quality standards before progressing through the operation
Perform other warehouse duties as assigned