Personal Teller

General Electric Credit Union•Blue Ash, OH

1d•Onsite

About The Position

Through Interactive Teller Machines (ITM), the Personal Teller administers all teller transactions virtually and assists with ensuring any additional member’s needs are directed to the appropriate GECU team member ensuring a positive member experience.

Requirements

High school diploma or GED required
Great interpersonal and verbal communication skills, to deliver an impactful and positive experience
Ability to function well in a fast-paced call center environment
High attention to detail in reviewing member accounts and processing transactions
Strong computer skills with proficiency in Microsoft Office products

Nice To Haves

One year of customer service experience preferred

Responsibilities

Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, loan paydowns, etc. via video sessions following appropriate policies and procedures
Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability
Determine additional holds as necessary and communicate this information with members effectively
Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation
Collaborate with and refer members to branch team members through internal communications as necessary to complete or resolve additional issues that have been uncovered during the video session
Guide members through self-service handling of account maintenance requests through digital channels
Responsible for daily balancing procedures
Perform other duties to support Virtual Branch Services as necessary