Personal Support Worker-Community Program

St. Joseph's Home Care•Hamilton, ON

3d•Onsite

About The Position

The Personal Support Workers – Gwen Lee Supportive Housing (PSW-GL) enhance the quality of life of SJHC clients by providing quality and compassionate essential care services in the form of personal care assistance, medication reminders, physical support and home keeping assistance. PSW-GL assists in enabling individuals to continue living independently in a safe and healthy manner in their own bachelor apartment units, within the Gwen Lee Supportive Housing program location. The PSW-SH works cooperatively with the Support Services Coordinator / Manager of Supportive Housing and Assisted Living in providing quality client-centered care, and in the effective execution of daily tasks. PSW-GL adhere to daily care schedules and overall care plans. Gwen Lee Supportive Housing clients are typically able to direct their own care, are over the age of 60, and require the need for 24-hour assistance in daily living activities.

Requirements

PSW Certificate from an accredited training institution, required
Ability to work cooperatively with others; sharing expertise and drawing on the expertise of others
Actively promotes a healthy, supportive and inclusive work environment
Proactively contributes to initiatives, supporting and encouraging positive change
Ability to demonstrate effective decision making
Skilled at thinking about creative solutions to everyday problems
Solid team-based approach to everyday work activities
Good communication skills both verbal and written, with an excellent customer service mind set
Positive and professional, with a “can do” attitude
Willingness to regularly go the extra mile and actively support co-workers
Ability to follow direction and listen to instruction
Proven ability to be detailed oriented
Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
Participating in both internal and external training requirements
Participating in quality improvement initiatives.
Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

Nice To Haves

1-3 years PSW experience, preferred
Member of the PSW Registry, preferred (may be required under some contracts)
Current First Aid and/or CPR Certificate, preferred
Training in gentle persuasive/non-violent crisis prevention, an asset
Previous experience working in a Long-Term Care or Supportive Housing environment, an asset

Responsibilities

Assisting clients with daily personal care activities, in keeping with their individual care plan (Bathing, Dressing/undressing, Personal hair care, Shaving/grooming, Mouth care, Preventative skin care, Other personal hygiene tasks)
Assisting clients with daily housekeeping activities, in keeping with their individual care plan (Light apartment housekeeping (sweeping, tidying, dishes etc.), Laundry services, Light meal preparation / safe food handling)
Assisting clients in daily activities which maintain adequate levels of physical health and safety, in keeping with their individual care plan (Performing safety wellness checks, Medication reminders, Living area visual scans, Engaging clients in positive/social conversations, Encouraging clients to direct and/or participate in their own care, Assisting clients with general mobility needs (walking, movement, positioning etc.), Encouraging positive life skills, Assisting with basic range of motion exercises where required by the care plan)
Demonstrating sensitivity and respect to clients who may be experiencing physical health challenges
Crisis intervention, in cooperation with or as directed by, the program Manager
Providing emotional and social support to both clients and their family members
Demonstrating a positive attitude and approach towards clients as unique individuals
Performs daily work in keeping with the established Gwen Lee Supportive Housing procedures, processes and expectations
Answers call bells in a safe and timely manner
Observes and records client information/comments/issues/behaviours/changes in the program Communication Book
Follows care plans as determined by the program Manager
Maintains a clean and organized work environment
Reports critical client care information/issues to Manager or Supervisor right away
Understands and follows individual client care plans, seeks clarification from Managers where care plan in unclear
Participating in team/group meetings
Other duties as requested or required