Personal Shopping Operations @NET-A-PORTER
About The Position
NET-A-PORTER is seeking a passionate Personal Shopping Operations team member to ensure the smooth running of the Personal Shopping department. This role is crucial for supporting seamless customer service, resolving operational challenges, and ensuring clients receive an exceptional, personalized experience. The ideal candidate will be customer-centric, solution-driven, and possess a creative flair for crafting personalized client communications with meticulous attention to detail. This is an excellent opportunity for individuals with experience in fashion retail, client services, and operational support to advance their careers in luxury fashion, developing the skills and insights needed to support a high-performing Personal Shopping team and positively impact client satisfaction and departmental efficiency.
Requirements
- Proven experience in client-facing or sales/operations roles.
- A history of achieving results.
- Enthusiasm for fashion and styling.
- Ability to effectively manage multiple priorities under pressure and meet tight deadlines while maintaining attention to detail.
- Commitment to exceptional customer service, going above and beyond to support both clients and internal teams.
- Ability to anticipate needs and deliver solutions.
- Exceptional communication skills, with the ability to influence and build strong relationships across teams.
- Proficiency in Microsoft Office, with strong PowerPoint skills.
- Experience in fashion retail, client services, and operational support.
Nice To Haves
- Experience with InDesign.
Responsibilities
- Provide exceptional end-to-end client service and follow-up.
- Resolve daily order issues, returns, and stock discrepancies.
- Support Personal Shoppers by accurately and efficiently processing orders, pre-orders, and reservations.
- Act as a proactive, solution-driven point of contact for clients, offering timely assistance with orders, returns, reservations, and product queries.
- Liaise with relevant departments to resolve issues promptly and ensure follow-up until completion.
- Escalate complaints to Personal Shopping Managers when necessary.
- Assist Personal Shoppers in closing sales by creating bespoke client edits with product images, descriptions, and pricing tailored to individual client tastes and purchase history.
- Monitor client responses and adjust follow-up strategies based on engagement levels, preferences, and buying history.
- Outline service benefits to unengaged customers and support Personal Shoppers with planned client follow-up.
- Create customer profiles to offer a more personalized service.
- Maintain and update customer lists and records, ensuring data accuracy.
- Provide coverage for a Personal Shopper's customers during their absence (e.g., holidays).
- Manage stock requests, including arranging samples and stock for client style suites.
- Organize and check stock for consignment deliveries to key customers.
- Assist with event setup, participation, and takedown.
- Travel on request to support client-facing activations.
Benefits
- 401(k) plan with company contributions
- Portal with discounts on theme park and cinema tickets
- Staff discount and exclusive staff sales
- Medical, Dental, and Vision insurance
- Commuter benefit
- Flexible spending account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
