Personal Shopper @NET-A-PORTER

LuxExperience•New York, NY

9d•Hybrid

About The Position

NET-A-PORTER is the ultimate luxury fashion destination for women, offering a curated assortment of fashion, fine watches, jewelry, and home décor from coveted brands. Since 2000, it has provided unique experiences for its EIPs (Extremely Important People) through dedicated Personal Shoppers and exclusive benefits. NET-A-PORTER creates content offering expert styling advice and engaging storytelling. NET SUSTAIN focuses on consciously crafted luxury, supporting customers in their conscious consumerism. NET-A-PORTER is part of LuxExperience, a leading digital, multi-brand luxury group. Personal Shoppers at NET-A-PORTER act as liaisons to valued clients, offering them personalized access to trends, exclusive products, and bespoke events. By anticipating client preferences, they deliver a seamless and elevated shopping experience globally. The company is seeking a talented Personal Shopper for the Miami/Palm Beach area.

Requirements

3 – 5 years of work experience in a similar position, preferably in luxury fashion
Engaged and active client book driving between $1.8m-$2.5m
Proactive sales approach, with a track record of achieving personal sales goals
Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
Leadership and mentoring skillset
Works very closely with stakeholders outside the department to drive own business
Fluent in spoken and written English.
Technology literate, with experience in Excel and Outlook
Confident, with excellent communication skills
Organized with an eye for detail

Responsibilities

Profile customers individually based on their shopping pattern
Provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
Represent brand and embody values of NET-A-PORTER
Ensure prompt follow up with customers acquired through events and partnerships
Achieve yearly targets and KPIs
Lead team by example through hitting and exceeding sales targets
Be the sales expert within the team
Deliver sales target consistently but also deliver other activities around events, 1-2-1 appointments and other client focused areas
Offer styling and advice on items
Ensure that sales leads are identified and prioritized by analyzing your customer list
Increase spend of individuals and develop customer loyalty through by understanding their needs
Drive Personal Appointments where possible with clients to develop relationships
Have a cultural awareness for clients based across different regions
Possess a self-driven awareness of fashion industry and brands/product
Feedback any buying patterns to Managers
Participate in Client Relations, marketing / partnership events as required
Work alongside the wider business to understand key business trends and increase business acumen