LFTG Personal Shopper PT

Lowes Foods•Summerville, SC

19d•Onsite

About The Position

The Personal Shopper supports Lowes Foods To Go (LFTG), the company’s online ordering program, by efficiently picking and fulfilling guest orders and providing genuine, positive customer interactions. The role may involve building relationships with guests to understand their needs and preferences and supporting eCommerce goals through store and community marketing activities. It offers hands-on experience in eCommerce, logistics, information technology, customer service, and grocery retail.

Requirements

Friendly, energetic, genuine, and outgoing personality.
Strong people skills and the ability to communicate clearly, professionally, and concisely.
Ability to work well with others, including people with differing personalities and viewpoints.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Ability to read and understand information and take direction.
Ability to walk, bend, kneel, and stand for extended periods.
Ability to communicate effectively with and take direction from supervisors.
Ability to work well with, or learn to work well with, computers and handheld Android/iOS devices; basic Microsoft Office skills.
Ability to perform basic troubleshooting for systems and/or mechanical issues with assistance from the Guest Service team.

Responsibilities

Pick guests’ orders according to operational guidelines and best practices.
Interact with guests in a genuine, fun, and interactive manner.
Work efficiently and purposefully when picking, staging, and carrying out orders.
Greet guests and review their orders with them.
Handle, bag, and load orders properly and safely.
Record variances on guest pick lists.
Maintain applicable position and LFTG records and transmit data as scheduled.
Perform basic maintenance on hardware and software.
Maintain the LFTG station and its equipment.
Communicate service issues to support resources and store management.
Promote the program in store.
Periodically assist with or conduct marketing in the community.
Provide in-store guest service as needed, including bagging, helping guests locate products, and cleaning.
Maintain a professional appearance and attitude.
Perform other duties assigned by management.