(USA) Personal Shopper Lead - Sam's

Walmart • Springfield, IL

1d • Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs like Club Pick Up and Ship From Club. The role involves ensuring a safe and efficient work environment, providing excellent member service, maintaining merchandise presentation, and supporting continuous improvement projects. The Personal Shopper Lead also plays a key role in developing and implementing processes, upholding company policies and values, and leading teams to achieve business goals.

Requirements

• Must be 18 years of age or older
• Must successfully complete all job-required trainings and assessments within a prescribed time period if hired.

Responsibilities

• Assists management with the supervision of associates by assigning duties, training, providing feedback, and ensuring compliance with company policies.
• Maintains the safety of the facility according to company policies and procedures.
• Supports the Sam's Club ecommerce plan by overseeing operations, auditing feedback, resolving customer complaints, and identifying trends.
• Supervises associates supporting ecommerce programs by training, providing resources, assigning duties, and ensuring coverage.
• Executes the Sam's Club Pickup plan and processes by updating KPIs, auditing orders, ensuring equipment availability, and evaluating performance.
• Supports projects to improve CPU efficiencies by leveraging KPIs and leadership insight to resolve operational gaps.
• Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and resolving issues.
• Ensures maintenance of the sales floor and merchandise presentation according to company policies.
• Oversees the picking and staging of club pickup orders throughout the day.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with stakeholders.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Leads and participates in teams by sharing resources, coordinating work, and providing support to ensure timelines and quality are achieved.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed