(USA) Personal Shopper Lead - Sam's

Walmart • Knoxville, TN

4d • $21 - $29 • Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves ensuring member satisfaction, maintaining safety standards, overseeing order fulfillment, and providing excellent member service. The Personal Shopper Lead also plays a key role in developing and implementing processes to improve efficiency and quality within the club pickup operations.

Requirements

• Must be 18 years of age or older
• Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintains safety of facility according to company policies and procedures.
• Supports the Sam's Club ecommerce plan in the club by overseeing operations of ecommerce programs, auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues, and identifying trends and solutions.
• Supervises Associates supporting ecommerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
• Executes the Sam's Club Pickup plan and processes by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the strategy and goals, evaluating performance and processes, and supporting the development of new metrics.
• Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program execution, and communicating to ensure proper staffing.
• Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing merchandise.
• Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed