(USA) Personal Shopper Lead - Sam's
About The Position
This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves ensuring a positive member experience, maintaining safety standards, overseeing order fulfillment, and supporting associates. The Personal Shopper Lead also provides direct member service, manages sales floor presentation, and contributes to process improvement initiatives. A key aspect of the role is upholding company policies, ethics, and integrity, while fostering a culture of respect and teamwork.
Requirements
- Must be 18 years of age or older
- Must successfully complete all job-required trainings and assessments within a prescribed time period.
Responsibilities
- Assists management with the supervision of associates by assigning duties, training, providing direction, and ensuring compliance with company policies.
- Maintains the safety of the facility according to company policies and procedures.
- Supports the Sam's Club ecommerce plan by overseeing operations like Club Pick Up and Ship From Club, auditing online customer feedback, and resolving customer complaints.
- Supervises associates supporting ecommerce programs by training, providing resources, assigning duties, and ensuring coverage at the ecommerce pickup location.
- Executes the Sam's Club Pickup plan and processes by updating key performance indicators, auditing customer orders, ensuring equipment availability, and evaluating performance.
- Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps.
- Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Ensures maintenance of the sales floor and merchandise presentation according to company policies and procedures.
- Oversees the picking and staging of club pickup orders throughout the day.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with various stakeholders.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
- Leads and participates in teams by using and sharing resources, information, and tools, and coordinating work assignments.
Benefits
- Performance-based bonus awards
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
