(USA) Personal Shopper Lead - Sam's

Walmart•Scarborough, ME

3d•$24 - $32•Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves ensuring a positive member experience, maintaining safety standards, and overseeing the efficient execution of pickup processes. The Personal Shopper Lead also provides direct member service, manages sales floor presentation, and leads teams to achieve business goals while upholding company values and policies.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates by assigning duties, training, providing direction, and ensuring compliance with company policies.
Maintains the safety of the facility according to company policies and procedures.
Supports the Sam's Club ecommerce plan by overseeing operations, auditing feedback, resolving customer complaints, and identifying solutions.
Supervises associates supporting ecommerce programs by training, providing resources, assigning duties, and ensuring coverage.
Executes the Sam's Club Pickup plan and processes by updating KPIs, auditing orders, ensuring equipment availability, and evaluating performance.
Supports projects to improve CPU efficiencies by leveraging KPIs and leadership insight to resolve operational gaps.
Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and resolving issues.
Ensures maintenance of the sales floor and merchandise presentation according to company policies.
Oversees the picking and staging of club pickup orders throughout the day.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with stakeholders.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, coordinating work, and providing support to ensure timelines and quality are achieved.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.