Personal Lines UW Manager

SAFETY INSURANCE COMPANY•Boston, MA

5d•Hybrid

About The Position

This position manages a personal lines underwriting unit, which reviews applications for insurance to evaluate degree of risk and accepts applications according to company guidelines. Evaluate renewal quality while understanding retention and pricing needs. Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you. Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Requirements

College degree or Commensurate experience is required
5+ years of insurance experience preferably in Underwriting

Nice To Haves

Management experience preferred
Experience in Personal Lines Underwriting and Risk Management Preferred
CPCU preferred

Responsibilities

Supervise and coordinate the day-to-day activities of the Personal Lines Underwriting Dept.
Review underwriting referrals including new and renewal business, endorsement requests and administer underwriting guidelines accordingly
Select, develop, and appraise staff
Develop succession planning and internal talent mapping & training program for staff
Develop, monitor and modify the underwriting workload audit process
Develop, monitor, and modify workflows pursuing operational improvement and provide feedback to Director on progress on underwriting objectives.
Answer inquiries and resolve problems presented by Underwriting staff, producers, policyholders and others
Ensure completion and accuracy of various projects assigned
In coordination with Director, develop and monitor the unit budget and other unit controls
In coordination with Director, optimize vendor partnerships and operations.
Work closely with Marketing, Product & Services, and CRM to evaluate agent needs and optimize department responses
Oversee the growth and profitability of the department by monitoring growth, loss ratio, and retention of the personal lines book
Perform other activities as required