Personal Lines Underwriting Manager

The Hanover Insurance Group•Worcester, MA

6d•$75,000 - $100,000•Hybrid

About The Position

This position has responsibility for managing a group of employees within Personal Lines Underwriting. This role is responsible for overseeing the growth and profitability of the personal lines underwriting department. The role leads a team and builds a highly engaged workforce to achieve key business strategies of the organization. Additionally, they plan and oversee the implementation of business initiatives and programs, including underwriting acumen and world class risk decision making.

Requirements

Bachelor’s degree with 7-10 years of relevant work experience with an emphasis on insurance or risk operations.
Prior management experience required
Understands complex and challenging risk characteristics and promotes within the team
Hires and develops the right people in the right place at the right time to deliver exceptional results and quality service.
Strong people management skills, effective at coaching and motivating.
Takes ownership for a successful resolution of problems. Anticipates issues, seeks out and analyzes information collaboratively to propose solutions.
Excellent communicator
Strong underwriting and risk decision making skills including project and program management, process analysis and design
Ability to solve challenging business decisions by anticipating issues, analyzing information and finding solutions.

Nice To Haves

Motivated to improve department performance through introducing new ideas, processes and workflows
Demonstrated use of superior consultative behaviors, negotiation skills and problem solving abilities
Promotes a collaborative team environment that supports customer service excellence in conjunction with solid risk management
Execute on driving consistent decision making by leveraging established best practices
Achieve service, production and quality goals for all underwriting transactions
Maintain understanding of state strategies and align actions to achieve state goals
Active pursuit of underwriting and agent actions to improve our mix and profitability.
Review current processes and tools to identify workflow and efficiency gains that lead to measurable service improvements for agents and policyholders
Increase production capacity via systems, tools, workflows etc.
Leverage UW acumen to strengthen overall team’s UW knowledge and expertise

Responsibilities

Participates in strategy development and decision making and is responsible for effective implementation for assigned site.
Champions risk selection for state profitability
Responsible for business plans and make timely staffing recommendations within established capacity models.
Authorizes opportunities for technical and industry training as part of a personal and professional development program
Directs performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures
Utilizes technology and talent management to increase efficiency and scalability to support growth and underwriting initiatives.
Manage risk exposure which includes tracking measures, analyzing reports and financial activity and reinforces goals.
Develop, recommend and authorize implementation of risk management initiatives that lead to high quality underwriting decisions and profitability.
Responsible for coaching comprehensive risk decision making and negotiation skills
Able to maintain focus and accountability in ambiguous situations.
Builds positive relationships with internal/external customers to accomplish organizational goals
Champion cross-functional & cross site collaboration to identify & promote risk management, and underwriting practices.
Demonstrates maturity, confidence, and ability to lead and manage change in a dynamic environment. Comfortable working in both collaborative and challenging circumstances and uses appropriate techniques in each.
Act as an expert resource for direct reports, other teams, business units and PL leadership
Responsible for communicating results/issues to senior management.
Leads initiatives that support business strategies and financial goals
Collaborate with Distribution, State Management and other Personal Lines Operational areas by participating in meetings, agency and insured visits and other supporting activities