Summer 2027 Personal Lines Operations Modernization Intern

Nationwide • Columbus, OH

2d • $23 - $50

About The Position

The Nationwide summer internship program is designed to empower you, allowing you to forge a strong foundation for your career. Over the course of 12 weeks, Nationwide interns take part in key business assignments that make a difference, all while enhancing their leadership competencies. As a Nationwide intern, you’ll enjoy everything that makes us great. From professional development sessions and networking events to collaborations with company leaders, your internship will take on a meaningful journey through the Nationwide experience. Our award-winning culture will ensure you feel welcomed, challenged and encouraged every step of the way!

The PL Operations Modernization Intern will support initiatives focused on enhancing business operations through the adoption of tools, automation, AI, and process improvement. This role provides the opportunity to contribute to a variety of modernization efforts that improve efficiency, strengthen operational capabilities, and enhance the employee experience.
The intern will partner with stakeholders across Operations, Technology, and Analytics to support projects, reporting, change enablement, and continuous improvement activities. Specific assignments will be based on business priorities, as well as the intern's skills, interests, and development goals.

Requirements

• Pursuing a bachelor's degree in Business, Business Analytics, Information Systems, Management, Engineering, Organizational Leadership, Computer Science, Data Analytics, or a related field.
• Completion of sophomore or junior year preferred.
• Involvement in student organizations, leadership activities, internships, or relevant work experience preferred.
• Strong analytical, organizational, and problem-solving skills.
• Self-starter with a strong desire to learn and take ownership of work.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Interest in project management, business transformation, process improvement, automation, and AI.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
• Strong attention to detail and ability to collaborate with stakeholders across the organization.
• Growth mindset and curiosity for learning new tools, technologies, and business processes.

Nice To Haves

• Experience with Power BI, Power Apps, Power Automate, SharePoint, or similar platforms.
• Familiarity with project management, process improvement, or change management concepts.
• Experience with reporting, analytics, dashboard development, or business process optimization.

Responsibilities

• Support project planning, coordination, and tracking activities, including management of risks, action items, issues, timelines, and dependencies.
• Assist with the analysis of operational data to identify trends, measure outcomes, and provide actionable insights and recommendations.
• Develop, maintain, and distribute reports, dashboards, and performance metrics that support decision-making and modernization initiatives.
• Support the adoption of new tools, automation solutions, and business processes through communication, change readiness activities, and stakeholder engagement.
• Gather and synthesize feedback from stakeholders to help improve user experience and drive successful implementation efforts.
• Prepare meeting agendas, presentation materials, executive summaries, project updates, and recommendations for leadership and project teams.
• Assist with enhancements and maintenance of business tools and platforms, including SharePoint, Power Apps, Power Automate, and Power BI.
• Create and maintain process documentation, knowledge articles, job aids, training materials, and other enablement resources.
• Collaborate with cross-functional partners to identify opportunities for process optimization and operational efficiency.
• Support continuous improvement efforts by researching best practices and recommending innovative approaches to business challenges.
• Participate in modernization initiatives involving automation, digital transformation, and artificial intelligence capabilities.

Benefits

• Exposure to modernization initiatives across the Personal Lines organization.
• Hands-on experience with project management, business analytics, automation, and process improvement.
• Opportunities to work with emerging technologies, including AI and Microsoft Power Platform tools.
• Experience developing executive presentations and interacting with business leaders.
• Visibility into the full project lifecycle, from planning and design through implementation and measurement.
• Professional development, mentorship, and networking opportunities within a Fortune 100 organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern