Personal Lines Insurance Account Manager

Sihle Insurance Group Inc • Altamonte Springs, FL

3h

About The Position

At Sihle Insurance Group, we bring more than 50 years of insurance expertise together with a relationship-driven approach focused on doing what’s right for our clients and our people. As a proudly family-owned and independent insurance agency, we’re committed to staying that way - giving our clients and our team the stability, resources, and commitment to building lasting success together. We believe our people are at the heart of our success, which is why we invest in creating an environment where talented professionals have the tools, support, and opportunity to grow their careers and achieve their goals.

Requirements

• High school graduate.
• Active 4-40, 2-20, or 20-44 Florida Property and Casualty license.
• Minimum of 3-5 years of agency or relevant insurance experience.
• Advanced customer service skills.
• Proficiency in Microsoft Word and Outlook

Nice To Haves

• Some college or a bachelor’s degree preferred.
• Bilingual in Spanish and English is a plus.
• Applied Epic experience is a plus.

Responsibilities

• Manage an assigned book of personal insurance business and serve as a primary point of contact for clients.
• Respond promptly and professionally to client questions, requests, and service needs.
• Recommend appropriate coverage options, limits, deductibles, endorsements, and other policy modifications based on identified needs and client preferences.
• Explain coverage, policy provisions, exclusions, limits, deductibles, endorsements, and other relevant insurance considerations in a clear and understandable manner.
• Review renewal terms and identify changes in premiums, coverage, underwriting requirements, or client circumstances.
• Communicate renewal option and recommendations to clients and coordinate timely completion of renewal activities.
• Process endorsements, policy changes, certificates or evidence of insurance, billing inquiries, cancellations, reinstatements, and other routine account servicing activities as appropriate.
• Identify opportunities to retain and grow the assigned book of business through account rounding, cross-selling, and additional lines of insurance.
• Maintain complete, accurate, and current client and policy information in the agency management system.

Benefits

• Competitive Salary
• 100% company paid medical and dental benefits
• 100% company paid life insurance
• Generous paid time off – Holidays, Sick, PTO, and Volunteer Time off
• Company-paid HSA contribution with eligible plan selection
• Access to the company-sponsored Employee Assistance Program (EAP)
• Company match 401(k) plan
• Bonus incentive based on individual/agency performance
• Flexible Work Options
• Career Growth & Development
• Ongoing training
• Continuing education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED