About The Position

NavSav is seeking a passionate, hard-working, and experienced Personal Lines Account Manager to provide client services and support retention at a local office in Ruidoso, New Mexico. The agency is focused on growth and retention, and the Account Manager will help deliver customer service, meet goals and initiatives, and support clients as they prepare for the unexpected. NavSav is an independent agency with more than 75 locations across the United States and access to more than 150 carriers.

Requirements

  • Property and Casualty license.
  • Pass a background check.
  • Customer service experience.
  • Strong verbal and written communication skills.
  • Operational computing and typing skills of 45+ WPM, including familiarity with Microsoft Office suites and internet browsers.
  • Confident self-starter who works well independently.
  • Strong problem-solving capabilities.
  • Ability to multitask.

Responsibilities

  • Establish and develop exceptional customer relationships.
  • Provide prompt, accurate, and friendly customer service.
  • Discuss clients’ coverage needs, coverage gaps, billing concerns, and policy changes, and process needed policy changes.
  • Provide policy reviews as appropriate and remarket policy renewals as needed.
  • Contribute to individual goals and agency success by following established retention processes.

Benefits

  • Medical insurance.
  • Retirement plan with up to 4% match.
  • Commission eligibility when rounding out and cross-selling accounts.
  • Paid holidays.
  • Paid vacation.
  • Vision insurance.
  • Supplemental insurance.
  • Dental insurance.
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