Personal Lines CSR

The Jonus Group•Wausau, WI

About The Position

Seeking a dedicated and detail-oriented Commercial and Personal Lines Customer Service Representative to join a growing team at a large, well-established brokerage firm. The role offers room for professional growth and is suited to someone with insurance experience, a strong customer service mindset, and the ability to manage accounts from start to finish. The position provides a salary of $40,000–$54,000 annually ($20–$26 per hour), is overtime eligible, and offers a comprehensive benefits package.

Requirements

At least 1 year of experience in the insurance industry, focused on customer service or account management.
Strong organizational skills, attention to detail, and ability to manage multiple tasks effectively.
Demonstrated good tenure in previous roles and commitment to professional growth.

Nice To Haves

Property & Casualty (P&C) license; candidates with relevant experience who are willing to obtain licensure are also considered.
Experience with Epic software.

Responsibilities

Provide A-to-Z servicing for commercial and personal lines accounts, supporting account managers in daily operations.
Handle small- to mid-market accounts as a generalist across various industries.
Assist with quoting new and renewal business for commercial and personal lines.
Maintain strong client relationships and meet client needs professionally and efficiently.
Use Epic software to manage accounts and maintain accurate documentation.
Collaborate with team members to deliver exceptional service and meet organizational goals.