Personal Lines CSR/Sales Agent

The Jonus Group•Lorain, OH

About The Position

Seeking a motivated and dynamic Personal Lines (PL) Service Representative who is eager to contribute to a team. This role offers a unique opportunity to combine service expertise with sales potential, with the possibility of transitioning into a more sales-focused position within six months. The ideal candidate will have a Property & Casualty (P&C) license and a passion for delivering exceptional customer service while driving business growth.

Requirements

Active Property & Casualty (P&C) license is required.
Flexibility and adaptability in a dynamic work environment.
Strong communication and interpersonal skills.
Ability to balance service responsibilities with sales initiatives.
Proactive problem-solving and organizational abilities.
Team-oriented mindset with a focus on collaboration.

Nice To Haves

Previous experience in personal lines insurance is preferred.
Familiarity with small business commercial accounts is a plus.
Proficiency in Hawksoft and AgencyZoom (or similar software) is highly desirable.

Responsibilities

Provide exceptional service to personal lines clients, including quoting new and renewal business using AI quoting tools.
Work with carriers such as Grange, Auto Owners, Nationwide, Safeco, Wayne, and Western Reserve.
Handle standard personal accounts and, if applicable, small business commercial accounts.
Answer client inquiries, resolve issues, and ensure a seamless customer experience.
Identify opportunities to cross-sell and upsell insurance products to meet client needs.
Collaborate with the Operations Manager and other team members to achieve departmental goals.