Personal Lines - Client Services Analyst

Cincinnati Financial•Fairfield, OH

3d•$50,000 - $60,000

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our Personal Lines Operations department seeks a client services analyst to play a critical role in supporting and enhancing systems used by our Personal Lines business partners and agents. This position will serve as a key contributor on an agile delivery team, with a strong focus on User Acceptance Testing, system analysis and advocacy for end-user workflows. The ideal candidate combines technical aptitude, business knowledge and strong communication skills to ensure system solutions meet business needs and deliver an excellent user experience.

Requirements

strong technical aptitude with the ability to quickly learn and understand system functionality
basic personal lines insurance knowledge, including coverages, forms, practices and operational processes
demonstrated proficiency in Microsoft® Excel
strong written and verbal communication skills, with the ability to translate technical concepts into business-friendly language
excellent attention to detail and organizational skills
proven customer service mindset and ability to collaborate effectively in a team environment
initiative and sound decision-making, logical thinking and judgment

Nice To Haves

working knowledge of SQL

Responsibilities

participate as an active member of an agile delivery team, collaborating with product owners, developers and stakeholders throughout the sprint lifecycle
lead and support UAT activities to validate that system enhancements meet business requirements and user expectations
analyze system requirements and specification documentation to ensure test coverage and alignment with business workflows
design, create and execute medium-complexity test cases requiring independent judgment, creativity and system knowledge
document, track and communicate defects discovered during testing; validate that fixes are implemented correctly
research and troubleshoot system issues, partnering with technical teams to identify root causes and solutions
analyze data, reports and system outputs to identify trends, risks and improvement opportunities
communicate system workflows, processes and changes effectively to users and stakeholders
act as an advocate for agent and end-user workflows, ensuring business needs are represented in system design
identify recurring trends and issues among system users and recommend enhancements or process improvements
provide support to our internal and external customers using the rating system