Summer 2027 Personal Lines Claims Intern

Nationwide•Columbus, OH

1d•$23 - $50•Onsite

About The Position

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to protect people, businesses and futures with extraordinary care. The Nationwide summer internship program is designed to empower you, allowing you to forge a strong foundation for your career. Over the course of 12 weeks, Nationwide interns take part in key business assignments that make a difference, all while enhancing their leadership competencies. As a Nationwide intern, you’ll enjoy everything that makes us great. From professional development sessions and networking events to collaborations with company leaders, your internship will take on a meaningful journey through the Nationwide experience. Our award-winning culture will ensure you feel welcomed, challenged and encouraged every step of the way! About Our Personal Lines Claims Team In Personal Lines Claims, we are there for our customers when they need us most! Do you have the ability to communicate compassionately? Do you love to learn new things every day? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you! As a Personal Lines Claims Intern, you’ll learn more about the critical role a claims associate provides when a customer experiences a loss. We’ll count on you to promote and provide outstanding customer service and be responsible for assisting with the disposition of claims according to claims best practices. Four interns will be accepted with placement in Property or Auto.

Requirements

Pursuit of a Bachelor’s degree in Business Management, Finance, Risk Management, Insurance, or related field
Ability to acquire skills necessary to make decisions and find a resolution in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions.
Ability to effectively prioritize work.
Ability to work in a fast-paced and team-based environment.
Written and verbal communication skills for contact and/or consultation with policyholders, claimants, repairpersons, attorneys, physicians, agents and the general public.
Ability to efficiently operate personal computer and software for claims-related and other business applications.

Nice To Haves

Completion of sophomore or junior year is preferred
Involvement in student activities and/or some work experience

Responsibilities

Completes training necessary to understand the claims process to support the claims organization.
Adheres to high standards of professional conduct
Learn more about determining proper policy coverages and, where necessary, assist with investigations, evaluations, and estimates in alignment with company guidelines, and applying best claims practices.
Builds knowledge of: Personal Lines auto or property damage claims; current guidelines in the claims function; and policy changes and modifications.
Submits administrative reports as the need arises.
Initiates and conducts follow-ups using the claims handling system or other related systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
May perform other responsibilities as assigned.
Complete a capstone project: Identify an opportunity area within the Claims function, develop a solution to address the opportunity and present the proposal to Personal Lines Claims leadership team for consideration.