Personal Lines Account Manager
About The Position
TrueNorth is hiring an experienced Account Manager to join our Personal Lines department! This position is open to candidates based in any of our office locations—Cedar Rapids, Des Moines, Rosemont (IL), or Denver (CO). Account Managers on this team act as trusted advisors to their clients, handling renewals, coverage reviews, and ongoing service needs while building strong, long‑term relationships. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For 25 years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!
Requirements
- High School diploma or GED required.
- P&C license required
- Experience working in personal lines insurance required
- Experience managing client accounts in the personal lines space required
- Prior customer service experience required.
- Proficient with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions.
- Strong organizational and time management skills
- Ability to prioritize workload
- Extremely accurate and detail-oriented
- Strong and professional verbal and written communication skills
- Strong problem-solving skills
- Understand and maintain fiduciary responsibility for company and client
- Ability to work independently
- Strategic thinking
- Relationship management
- Strong work ethic
Nice To Haves
- Two or four-year degree preferred.
- One year of experience with agency management system or CRM preferred, preferably EPIC.
Responsibilities
- Proactively manage a book of clients while meeting service standards, deadlines, and renewal timelines.
- Serve as the primary point of contact for clients—answering questions, explaining coverage, analyzing exposures, and recommending appropriate policy adjustments or additional coverages.
- Manage renewals and policy reviews by evaluating coverage options, negotiating with carriers, and ensuring programs align with clients’ evolving needs.
- Build and maintain strong relationships with clients, carrier partners, and internal teams to deliver a consistent, high‑quality client experience.
- Support organic client growth through referrals from existing clients, internal partners, and other approved sources; assist with the marketing and placement of new and renewal business as needed.
- Coordinate internal resources such as Claims, Legal, Marketing, Technology, and other teams to support clients throughout the full account lifecycle.
- Maintain accurate policy, renewal, and payment records while staying current on personal lines products, regulatory requirements, and market trends.
- Collaborate with producers, service teams, and regional offices to ensure alignment on processes, workflows, and client strategies; travel to clients or carrier partners as needed.
- Continuously identify opportunities to improve workflows, efficiency, and overall client experience while supporting special projects and client‑specific initiatives.
Benefits
- Bonus Opportunities
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with Company Contributions
- Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
- Paid Volunteer Time Off and Donation Match Program
- Tuition reimbursement and paid certifications, licenses, designations
- Employee Assistance Program (EAP) and wellness program with financial incentives
- Hybrid Work Schedule
- $3,000 Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
