Personal Lines Account Manager

The Allen Thomas Group • Akron, OH

19h • Hybrid

About The Position

Personal Lines Account Manager We are a mid-sized independent insurance agency committed to delivering personalized coverage solutions and exceptional service to our clients. We represent a wide range of top-rated carriers, giving us the flexibility to find the right fit for every customer. We are seeking a motivated, client-focused Personal Lines Account Manager to join our team and help drive continued growth. About Our Agency As an independent agency, we are not captive to any single carrier — we advocate for our clients by shopping the market to find them the best combination of coverage, price, and service. Our team is our greatest asset, and we foster a collaborative, supportive culture where your success is our success. We are growing, and we want the right people to grow with us.

Requirements

• Active Property & Casualty license required
• Minimum 3–5 years of experience in personal lines insurance, preferably at an independent agency
• Familiarity with agency management system: Applied Epic (e.g. HawkSoft, AMS360, or similar)
• Experience with comparative raters and national quoting platforms
• Strong knowledge of personal auto, homeowners, umbrella, and related products
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Ability to manage a high volume of client interactions
• Proficiency with technology and agency software
• Sound understanding of underwriting and coverage guidelines
• Self-motivated with a proactive, sales-oriented mindset
• Client-first attitude with genuine care for outcomes
• Problem-solver who stays calm under pressure
• Team player who contributes to a positive agency culture
• Adaptable and eager to grow with the agency

Nice To Haves

• Insurance designations (CISR, CPCU, CIC) are a plus
• Experience working with luxury and high net worth individuals preferred (Home and Auto)

Responsibilities

• Serve as the primary service contact for personal lines clients
• Conduct proactive renewal reviews — especially with top-tier clients — to ensure adequate coverage and identify gaps
• Process endorsements, coverage changes, cancellations, and reinstatements accurately and promptly
• Respond to client inquiries in a timely, professional manner and resolve issues with carriers
• Maintain accurate, up-to-date client records in the agency management system
• Build long-term relationships that drive loyalty, referrals, and multi-policy households
• Proactively communicate with clients ahead of renewals to review their needs and prevent unexpected lapses
• Educate clients on coverage options, policy changes, and the value of working with an independent agency
• Partner with other team members to identify cross-sell opportunities across the agency

Benefits

• Health, dental, and vision insurance
• IRA retirement plan
• Paid vacation and flexible time off
• Ongoing professional development support, including designation study assistance
• Clear path for career advancement as the agency grows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed