Personal Lines Account Executive

Keystone Agency Partners LLC • Mount Pleasant, MI

2d • Onsite

About The Position

The Personal Lines Account Executive is responsible for managing and servicing a portfolio of personal insurance accounts while delivering a high level of client satisfaction and retention. This role serves as a key liaison between the agency, carrier partners, and insured clients by providing consultative guidance, securing appropriate coverage solutions, and identifying opportunities for cross-selling and account rounding.

Requirements

• Active Michigan Property & Casualty License or the ability to obtain within 90 days of employment.
• Michigan Life & Health License or willingness to obtain within one year of employment.
• Minimum of 3 years of personal lines insurance experience in an independent agency, brokerage, or carrier environment.
• Strong knowledge of personal lines insurance products, coverages, and underwriting practices.
• Ability to independently manage quoting, rating, binding, and policy servicing activities.
• Proficiency with Microsoft Office Suite and standard business applications.
• Experience with Applied Epic or other agency management systems.
• High level of professionalism, attention to detail, and commitment to client service.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Mathematical aptitude and comfort working with insurance rating and premium calculations.
• Ability to pass a criminal background check, as permitted by law.

Responsibilities

• Manage and service an assigned personal lines book of business, ensuring timely and accurate policy administration.
• Serve as the primary point of contact for clients, carrier partners, and internal agency team members.
• Build and maintain strong client relationships through proactive communication and personalized service.
• Review client insurance programs and provide recommendations to address coverage gaps, exposures, and changing insurance needs.
• Market, quote, rate, bind, and issue new and renewal business while exercising independent judgment and decision-making.
• Evaluate renewal accounts and identify opportunities for remarketing, carrier placement alternatives, and coverage enhancements.
• Support account rounding initiatives by identifying and recommending additional products and services that meet client needs.
• Negotiate with insurance carriers to secure competitive coverage terms, pricing, and policy solutions.
• Maintain and exceed retention objectives through proactive account management and client advocacy.
• Accurately document client interactions, policy activity, and account information within the agency management system.
• Stay current on carrier guidelines, underwriting requirements, industry trends, and regulatory changes.
• Perform additional duties and special projects as assigned.

Benefits

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed