Personal Injury Reductions / Closing Virtual Assistant

The Ward Law Group, PL

22h•$1,000•Remote

About The Position

The Ward Law Group is seeking a Virtual Assistant specializing in Personal Injury Reductions. This role is crucial as the final point of contact for cases, requiring a positive attitude and professional communication. The Virtual Assistant will be responsible for explaining the reduction process to clients, managing case documentation, confirming benefits and damages, negotiating with providers, and maintaining client contact. The position is for an independent contractor, requiring full-time availability (40 hours/week) with potential weekend work. The Ward Law Group is recognized as a Best Place to Work and offers a collaborative, innovative, and high-accountability environment.

Requirements

Fluent in both English and Spanish (spoken and written)
Willingness to work overtime as needed
Strong written and verbal communication skills
Resourceful and proactive in resolving issues
Self-motivated with the ability to multitask
Able to work independently with minimal supervision
Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD
Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
Internet Speed: 30 Mbps download 15 Mbps upload
Latency (Ping): Under 100ms
USB noise-cancelling headset
Webcam for daily meetings

Responsibilities

Initiate courtesy calls to clients upon case assignment.
Provide detailed explanations of the reduction process to clients.
Meticulously log phone calls, case statuses, and documents into the online document management software.
Ensure the efficient linkage of releases onto Litify.
Confirm PIP benefits and validate damages with a complete provider list.
Confirm balances due on medical accounts.
Negotiate bills with providers.
Send out reductions promptly.
Maintain regular client contact, addressing queries every two weeks.
Conduct case reviews and personal audits for productivity.
Develop and monitor weekly projection reports.
Answer, screen, and route incoming calls to the appropriate team member.
Take and relay messages or transfer calls to voicemail when staff are unavailable.
Provide clerical support to office staff, including faxing, copying, and file organization.
Obtain insurance coverage information in a timely manner.
Follow up on medical treatment and confirm continuity of care.
Request and obtain medical records and billing statements from providers.
Communicate with insurance companies regarding treatment status and update adjuster information in the system.
Perform additional administrative and case-related duties as assigned.