Personal Injury Legal Virtual Assistant (REMOTE)
About The Position
The Ward Law Group is seeking a dedicated and compassionate Virtual Assistant to join their team remotely. This role is crucial in serving clients with excellence and contributing to life-changing outcomes. The firm fosters a collaborative, innovative, and high-accountability environment that values faith, accountability, leadership, loyalty, and service. As a Virtual Assistant, you will work from home as an independent contractor, supporting various departments with administrative and case-related duties. The Ward Law Group is expanding nationally and offers professional growth opportunities.
Requirements
- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
- Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD
- Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download 15 Mbps upload
- Latency (Ping): Under 100ms
- USB noise-cancelling headset
- Webcam for daily meetings
Responsibilities
- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
