Personal Injury Pre-Litigation Senior Case Manager

The Ward Law Group, PL•New York, NY

13h•Onsite

About The Position

The Senior Case Manager possesses extensive knowledge and understanding of personal injury case management and supports attorneys in the handling and progression of pre-litigation matters. This position serves as a primary point of contact for clients, maintains accurate case records, facilitates communication among parties, and helps ensure cases progress efficiently in accordance with firm procedures and attorney direction.

Requirements

Fluent in English and Spanish.
Ability to work onsite Monday through Friday in New York.
Expert knowledge of the personal injury pre-litigation process.
Experience managing a high-volume personal injury caseload.
Experience working with bodily injury claims, medical records, insurance documentation, and case management systems.
Proficiency in Litify and Microsoft Office Suite.
Strong organizational, communication, and client-service skills.
Ability to work effectively in a fast-paced, deadline-driven environment.

Responsibilities

Contact clients within 24 hours of case assignment to introduce yourself and explain the next steps in the case process.
Maintain regular communication with clients and provide case-status updates as directed by the supervising attorney.
Communicate treatment-related updates and documentation requests in accordance with firm procedures.
Return client calls and voicemails the same business day.
Maintain contact with clients at least every 14 days.
Notify clients regarding settlement-related developments and coordinate communications at the direction of the supervising attorney.
Follow up with insurance carriers after settlement demands have been submitted by the attorney.
Facilitate communications with insurance adjusters, medical providers, and other third parties under attorney supervision.
Confirm and document available insurance coverages, including BI, PIP, and UM coverage.
Request and follow up on insurance declaration pages and supporting documentation.
Coordinate the transmission and receipt of settlement-related documentation as directed by the attorney.
Coordinate mediation scheduling and prepare case materials for attorney review.
Maintain complete, accurate, and timely case notes in Litify.
Update client files and supporting documentation.
Track outstanding records, bills, liens, and other case-related documents.
Review provider balances and obtain appropriate internal approvals before processing case-related settlements.
Assist with demand package preparation and case organization for attorney review.
Deliver exceptional client service through professionalism, responsiveness, and attention to detail.
Address client questions and concerns promptly and courteously.
Maintain confidentiality of all client information.
Ensure adherence to firm procedures and service standards.