Spanish Fluent, Los Angeles | Personal Injury Pre-Litigation Case Manager #ZR
About The Position
EvenUp is a rapidly growing vertical SaaS company focused on using technology and AI to assist personal injury lawyers and victims. Our products help law firms achieve faster settlements, higher payouts, and better outcomes for clients. We are seeking talented, driven, and collaborative individuals to join our expanding team. The Pre-Litigation Operations team is responsible for driving case progress from intake to resolution with consistency, compassion, and control, utilizing deep legal experience and cutting-edge tools. Team members are skilled, tech-enabled legal professionals who ensure meticulous casework. As a Pre-Litigation Associate, you will be a key operations expert, handling pre-litigation personal injury cases with accuracy, urgency, and care. This involves initiating claims, managing medical records, obtaining police reports, coordinating client care, overseeing demand preparation, resolving liens, and ensuring comprehensive, well-documented files for attorneys. This is a remote role for experienced professionals adept at high-volume, detail-critical environments.
Requirements
- 3+ years of experience in personal injury legal operations, case management, or insurance claims.
- Highly detail-oriented, organized, and self-motivated.
- Excel at process execution in fast-paced, high-volume environments.
- Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
- Take ownership of your work and hold yourself to high standards of quality and accountability.
- Comfortable working independently in a remote setting, with strong time management skills.
Nice To Haves
- Fluent in Spanish
Responsibilities
- Open insurance claims and serve as the primary liaison with adjusters and carriers.
- Request, track, and organize medical records, bills, and police reports.
- Ensure treatment progression and awareness of treatment outcomes.
- Identify and proactively resolve lien and subrogation issues.
- Collaborate with lead paralegals to prepare complete, accurate case files for demand.
- Communicate with clients daily to guide them through the pre-litigation process.
- Maintain case timelines and ensure milestones are met with precision.
- Spot and eliminate operational inefficiencies to drive speed and accuracy.
- Uphold the highest standards in documentation, file integrity, and communication.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
