Personal Injury Operations Manager
About The Position
We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives. The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm's client service and marketing efforts.
Requirements
- 5+ years of Personal Injury case management experience.
- Extensive knowledge of Personal Injury pre-litigation processes.
- Prelitigation and/or Litigation experience within a Personal Injury practice.
- Experience managing complex, high-volume caseloads.
- Legal operations or law firm management experience.
- Strong organizational, communication, and leadership skills.
- Proven ability to improve processes and drive operational efficiency.
- Experience working directly with attorneys, clients, and prelitigation teams.
Nice To Haves
- Prior management or leadership experience.
- Experience referring or generating cases for a Personal Injury law firm.
- Experience managing legal support staff or case management teams.
- Bilingual Spanish-English capabilities.
- Experience with CRM, case management, and legal technology platforms.
Responsibilities
- Serve as the second-in-command to the Managing Attorney.
- Oversee daily office operations and administrative functions.
- Develop and improve systems, workflows, and standard operating procedures.
- Ensure accountability and performance across legal support staff.
- Monitor key performance indicators and operational goals.
- Oversee Personal Injury case management from intake through resolution.
- Assist with escalated client matters and case strategy discussions.
- Ensure case files are properly managed and deadlines are met.
- Support attorneys and case managers with workflow management and resource allocation.
- Manage and optimize legal processes, technology, and systems.
- Coordinate communication between attorneys, case managers, intake staff, and support teams.
- Ensure compliance with firm procedures and best practices.
- Support litigation teams as needed with case flow management and operational support.
- Assist with referral partner relationships and business development initiatives.
- Support intake and marketing teams to maximize signed cases.
- Help develop strategies to increase referral opportunities and client acquisition.
- Track and report on referral and marketing performance metrics.
- Mentor and develop staff members.
- Assist with hiring, onboarding, training, and performance management.
- Foster a positive, high-performance culture focused on client service and results.
- Lead by example through accountability, professionalism, and teamwork.
Benefits
- Paid Time Off (PTO)
- Unlimited Performance-Based Bonus Opportunity
- other benefits offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
