About The Position
This client operates in the legal industry, focusing on personal injury law. They are currently seeking to enhance their team to ensure efficient case management and client satisfaction. This role is crucial for maintaining workflow and supporting attorneys in their efforts. The primary objective of this role is to fill a critical gap left by an internal paralegal. By hiring a dedicated legal assistant, the client aims to improve communication, streamline case management, and enhance overall client satisfaction.
Requirements
- Direct prior experience handling US personal injury pre-litigation workflows (Stages 1–2), including medical records retrieval, billing collection, and demand package drafting.
- Exceptional written and verbal English skills with clear pronunciation and strong phone etiquette for client calls and provider follow-ups.
- Proven ability and dedicated setup to consistently work US Eastern Time hours (9:00 AM – 5:00 PM ET) without attendance conflicts.
- Hands-on experience or demonstrated tech fluency in navigating legal CRM systems (Smart Advocate preferred) and VOIP/phone software (RingCentral preferred).
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Nice To Haves
- You take full initiative over your task queue, moving files forward independently without needing daily direction on what to work on next.
- Warm, polite, and reassuring tone over the phone, capable of supporting clients undergoing medical treatment with patience and clarity.
- Outstanding attention to detail when organizing medical records, itemized billings, damage documentation, and maintaining structured notes.
- Quick to adapt to remote desktop setups, digital fax systems, Outlook calendaring, and integrated telephony tools.
- Firm commitment to maintaining confidentiality, safeguarding data (HIPAA), and recognizing strict legal boundaries (never offering legal advice).
- Self-motivated legal support professional who thrives on managing your own priority queue and takes pride in keeping cases moving without constant supervision.
- Genuinely care about helping injured clients feel heard, valued, and supported throughout their recovery journey.
- Bring high energy, sense of urgency, and strong organization to your work, leaving no email unreturned or file unupdated.
- Value consistency, punctuality, and long-term stability working full-time aligned with US Eastern business hours.
Responsibilities
- Serve as the primary point of contact for assigned clients during treatment and demand preparation.
- Maintain accurate, complete, and up-to-date records in the firm’s case management system.
- Monitor medical treatment progress and follow up regularly with clients.
- Draft clear, persuasive, and well-supported settlement demands.
- Confirm that all treatment is complete prior to submission.
- Submit finalized demands to insurance carriers.
- Maintain proactive communication with clients every 7–10 business days.
- Return client calls, emails, and messages promptly.
- Clearly explain treatment expectations and documentation needs.
- Identify potential Medicare involvement and notify the supervising attorney.
- Document all lien-related findings clearly in the case file.
- Accurately document all case activity and client communications.
- Maintain strict compliance with HIPAA and state privacy laws.
Benefits
- No benefits package included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
