V104 - Personal Injury Intake Specialist

Job Duck

2d • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: We are seeking a Client Intake Specialist to be the warm, reliable, and proactive first point of contact for our personal injury clients. You will play a crucial role in creating a positive client experience from the first call to the opening of a new file. This role is ideal for someone who is empathetic, organized, and able to connect with people while managing multiple tasks with professionalism. Schedule: Monday to Friday 9:00 am-5:00 pm PST Monthly compensation: 1,150 to 1,220 USD Average of daily calls expected: 16 to 30

Requirements

• Active listening and strong communication
• Time management and organizational skills
• Ability to multitask while staying calm and friendly
• Basic understanding of personal injury law or willingness to learn
• English, Spanish

Responsibilities

• Assist with basic file opening and closing, ensuring accuracy and organization.
• Transfer calls to appropriate internal contacts.
• Gather initial case information in a professional and compassionate manner.
• Screen leads to determine case eligibility and refer to partner attorneys when necessary.
• Respond to client text messages promptly and kindly.
• Manage calendars and scheduling for attorneys and team members.
• Receive incoming calls as the first point of contact for potential and current clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed